Front Desk Agent

7 days ago

Ottawa, Canada Saintlo Ottawa Jail Hostel Full time

Hello We are Saintlo

We’re a collective of hostels with super local character. A social economy business. We help everybody explore our neck of the woods like a local. From the tip of the Gaspé Peninsula to the Great Lakes of Ontario, we offer social accommodation. A place to meet up with people who come from all over the world.

Together, we help grow the nomad community.

**Your work environment**:
By joining the reception team of Saintlo Ottawa Jail, you will face your first challenge: the grand reopening of the hostel. After leasing the building for the last two years, it's time to go back to our roots and allow travelers to experience the city of Ottawa and create memorable encounters.

On the other hand, you will have to opportunity to say that you work in an old prison alongside other passionate human.

**Your responsibilities**:
You will be the first contact for every guest coming into Jail. Your main responsibilities are to ensure that the travellers, who may have come for a long and tiring commute, feel like home. To greet them in a professional, helpful and friendly manner and check them in accordingly to the procedure. Also, from time to time, to be able to solve problems as they arise and finally advise these guests on their stay and how to make it even more memorable.

**More specifically, you will be called to**:

- Perform transactions accurately and efficiently;
- Reconcile daily cash reports;
- Keep the front desk and lobby clean and organized at all times;
- Assist housekeeping with maintaining the overall cleanliness of the hostel by performing duties such as morning bed checks, kitchen clean up, laundry and keeping reception clean and tidy;
- Servicing needs of guests to ensure their stay is an enjoyable one;
- Follow policies and procedures manual when incidents occur;
- Attend information sessions, exhibit openings, etc to stay aware of what’s going on in Ottawa and surrounding area.

**you are the perfect person if**:

- Retail sales or customer service experience;
- Experience in the hostel industry or similar experience;
- Knowledge of various computer programs including: Outlook, Excel, Word
- Knowledge of Property Management System : Cloudbeds (an asset)
- Ability to operate in both official languages an asset;
**What we offer**:

- Permanent full-time and part-time position;
- Flexible schedule; morning, day, evening, night and weekends;
- Salary 17 $ / hour + night shift premium: 3$/hour
- Access to free breakfasts;
- 11 statutory holidays;
- Free or discounted nights in our beautiful collective;
- Pension plan with employer contribution at 5%;*
- Insurance plan*;
- Work environment that fosters a culture of work-life balance;
- A human and passionate team;
- Unique and historic workplace
- Starting date : April - May

**Job Types**: Full-time, Permanent

**Salary**: From $17.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Flexible schedule
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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