General Manager I

PURPOSE

The General Manager I is accountable to the Vice President Property Management, Retail or the Director Property Management for directing the efficient day-to-day operations and maintenance of a sizable (in excess of 1 Million Sq Feet) Shopping Centre Complex(es).

DUTIES AND RESPONSIBILITIES

**1. **Annual Operating Budget**
Prepares, monitors and controls the Shopping Centre’s Annual Operating Budget to ensure that resources are utilized effectively and operational needs and objectives, including completion of small and medium sized projects, are met.

**2. **On-Going Portfolio Operations**
Ensures, through management of operations staff, that building systems (HVAC, Life Safety Systems, etc.) at all properties within the Shopping Centre are properly maintained to provide Tenants with consistent and high quality services.

**3. **Oversight of Marketing and Specialty Leasing**
Monitors and approves marketing and specialty leasing activities within the Shopping Centre and make recommendations to increase effectiveness of these functions (e.g. increased foot traffic and revenue from specialty leasing activities).

**4. **Tenant Relationships**
Responds to and resolves complex Tenant issues (e.g. rent disputes, late payments, tenant complaints) following established policies and precedents in order to protect company interests and maintain positive Tenant relationships.

**5. **Relationships with External Stakeholders**
Builds trust and maintains positive and value-adding relationship with tenants, government authorities, businesses, contractors, other business units, customers, investors, general public.

**6. **Company Policies and Procedures**
Develops and oversees the implementation of shopping centre specific policies and procedures, as well as enforces company policy and procedures to ensure effective and efficient operations and services.

**7. **Third Party Contracts**
Develops specifications for, negotiates and administers service contracts with third party suppliers to ensure consistent high quality services for tenants and patrons.

**8. **Management and Development of Staff**
Hires, directs, motivates and coaches Shopping Centre Staff to meet operating targets and build strong relationships with Tenants, Mall Patrons and Property Owners.

Any other job related duties and/or projects that may be assigned.

MINIMUM REQUIREMENTS
**Skills, Knowledge, Experience and Education**
- Bachelor’s degree in relevant field (e.g. Commerce, Finance, etc) or equivalent
- 7 years of relevant property management experience
- Good skills with relevant computer software (e.g. Microsoft Office, etc.)

**Core Competencies**
- Excellent oral and written communications skills
- Demonstrated conflict resolution skills
- Good organizational skills

ADDITIONAL REQUIREMENTS
- Certificate in Property Management from recognized Post Secondary Institution or Industry Association is an asset
- Commercial Real Estate License is an asset
- Experience with Yardi is an asset

Morguard is a fully integrated real estate company. We own, manage and invest in high-quality, well-located, geographically diversified assets across North America. We have built our business with strong leadership and a proven management platform that have generated substantial, risk-adjusted returns - and significant long-term growth. With more than 40 years of experience and a dynamic team of 1,500 professionals, our commitment is to realize the potential of real estate through value creation and operational excellence.

**Subject to legally permissible exceptions or accommodation requests, Morguard requires that all new hires be fully vaccinated, as defined by Public Health, for COVID-19 on their first day of the assignment. Unless a valid Human Rights exemption applies, the vaccine requirement will be a condition of employment with Morguard and you will be required to submit your documented proof of vaccination. Should you require an accommodation as set out by the