Front Desk Agent

2 days ago

Orillia, Canada The Champlain Waterfront Hotel, an Ascend Hotel Collection Full time

Job description

**Responsibilities**:

- Greet, register, and assign rooms to guests. Issue room keys and escort instructions directly to guests as appropriate, without announcing room numbers.
- Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment, and travel directions.
- Keep records of room availability and guests' accounts.
- Compute bill, collects payment, and makes change for guests.
- Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
- Take the initiative to greet guests in a friendly and warm manner.
- May make restaurant, transportation, or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box.
- Clean the public areas.
- Other duties as assigned by management.

**Skills**:

- Speak clearly and listen carefully.
- Use personal judgment and specialized knowledge to give information to people.
- Communicate well with many different kinds of people.
- Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.

**Qualifications**:

- Diploma or equivalent.

**Must be available to work midnight hours, weekends, and holidays when required**

Please Note: This job posting is not an exclusive list of all job functions that will be asked to be performed from time to time. This is only a sample; you may be required to perform other duties as assigned by management.

Strict health & Safety COVID-19 Protocols are in effect.

**Job Type**: Part-time

**Salary**: $16.00-$16.50 per hour

**Benefits**:

- Company events
- Discounted or free food
- Flexible schedule
- On-site gym
- On-site parking
- Store discount

Schedule:

- 8 hour shift

Work Location: One location

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