Night Auditor

2 weeks ago

Whistler, Canada Aava Whistler Hotel Full time

The Aava Whistler Hotel is seeking our next colleague to join our Night Audit Team. This is an overnight position that offers professional and exemplary customer service at every point of contact - whether with guests, colleagues or external customers. This role performs the daily audit of the hotel, produces a number of reports as well as performs Front Desk duties, Bell Person duties and makes reservations.

**Main Duties**:

- Welcoming guests in a friendly and professional manner, creating a strong first impression of the quality of service they can expect during their stay
- Perform check in and check out services
- Resolve any guest issues
- Work with the houseman on duty to deliver any requests to guest rooms
- Answer all phone calls and make reservations if required
- Run the night audit reports and resolve any issues
- Be responsible for the safety and comfort of all guests.
- Handle any guest complaints related to noise/disturbances to the complete satisfaction of the guests.
- Communicate all issues/incidents via correct reports to Managers for review the following day
- Understand all emergency procedures
- Prepare reports for the Front Desk agents the following morning

**Requirements**:

- Previous Night Audit experience a requirement
- Knowledgeable in computer functions (word, excel, internet)
- Attention to detail, with the ability to multi-task
- Confidence in dealing with guest issues/emergency issues
- Must be fluent in English both verbal and written
- Ability to work in a team, and work with mínimal supervision.
- Must be a responsible and capable individual, with good communication skills
- Must be able to work with little to no supervision

**Perks**:

- Competitive wages
- Medical benefits available following a probationary period
- Employee housing is available

**Shifts are overnight from 11:00pm - 7:00am only**

**Job Types**: Full-time, Permanent

Pay: From $21.91 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Night shift

Application question(s):

- Are you legally eligible to work in Canada?
- Are you located in Whistler, BC?

**Experience**:

- Night Audit: 1 year (preferred)

Work Location: In person

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