Customer Service/ Order Desk Clerk

2 days ago

Concord, Canada Donut Time Full time

**Job Overview**

**Responsibilities**
- Providing exceptional customer service on a daily basis
- Assisting with new item setup and product data entry in portals like GS1, 1WorldSync, etc
- Creating process orders
- Preparing and reviewing shipping documents such as commercial invoices and BOLs
- Monitoring carrier performance and freight charges for cost control
- Receiving and processing orders, accurately preparing documentation and follow up to our customer base
- Managing customer-specific portals to retrieve forecasts, submit documentation, monitor orders, and update product information
- Working with EDI
- Creating and sending invoices to customers
- Maintain customer satisfaction and readiness to assist with customers inquiries.
- Working in a fast-paced environment, while meeting tight deadlines
- Outstanding organizational abilities and demonstrated attention to detail
- Handling mail and prepare waybill for Fedex
- Coordination with other departments and teams to ensure delivery to customers
- Providing product information on request and generating leads
- Understanding of 3rd party warehouse
- Create/Produce customer reports and forecasts on different trends
- Supporting Manager
- Other duties as assigned by manager

**Requirements**:

- Previous background or working experience in the Food Industry and/or Sales Environment
- High school diploma or equivalent
- Data entry experience or related office experience
- Spire Software experience is a very strong asset.
- Organization skills
- Quick typing skills
- Attention to detail
- Computer savvy
- Confidentiality
- Thoroughness
- Excellent analytical and problem-solving skills
- Excellent communication skills (written and verbal)
- Familiarity with data entry processes and attention to detail.
- Sales experience or familiarity with upselling techniques is a plus.
- Ability to analyze customer feedback for continuous improvement.
- Excellent phone etiquette and interpersonal skills.
- A positive attitude and willingness to learn in a fast-paced environment. Join us as we strive to provide exceptional service while fostering a supportive workplace culture

**Job Types**: Full-time, Permanent

Pay: From $45,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Work Location: In person

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