Property Maintenance

At Support House, we open doors, minds, and possibilities. We build opportunities, we inspire change, and we transform health care. We believe everyone deserves support.

Support House is directed by our core values. They guide our agency’s decisions and actions, unite our staff, define our brand, and inspire our culture. We connect by building meaningful relationships. We put people first by supporting them to direct their own path. We focus on holistic wellness. We foster engagement through designing housing, supports and the system together.

Support House offers supportive housing options, community outreach, peer support and building system capacity.

**Diversity, Equity, and Inclusion**

**The main purpose of this position**

The Property Maintenance is responsible for supporting the Property Manager in the day-to-day operations of our supportive housing properties.

**Responsibilities**

**Hands-On Maintenance**:

- Perform general maintenance tasks, including plumbing, electrical work, carpentry, painting, drywall repair, and other repairs.
- Conduct routine maintenance checks to identify and address issues proactively.
- Troubleshoot and resolve maintenance problems efficiently.
- Ensure the proper functioning of property systems and equipment.
- Collaborate with external contractors for major repairs, backlog of repairs and additional services.
- Install and repair fixtures & furniture.
- Carry out preventive maintenance schedules to extend the life of equipment and reduce downtime.

**Coordination and Scheduling**:

- Schedule and coordinate maintenance activities, inspections, and repairs.
- Maintain accurate records of maintenance work and expenses.
- Communicate maintenance schedules and updates to Support House staff and tenants.

**Administrative Tasks**:

- Utilize property management software to track maintenance requests.
- Assist in budgeting and forecasting for property-related expenses.

**Emergency Response**:

- Respond promptly to emergency maintenance situations, ensuring a swift and effective resolution.
- Be available for on-call duties as needed.

**Property Management**:

- Oversee day-to-day operations of assigned properties.
- Conduct regular property inspections and address maintenance issues promptly.
- Ensure compliance with applicable health and safety codes, building codes, and internal safety protocols.
- Support fire safety inspections and emergency preparedness planning as required.
- Communicate effectively with tenants and staff, ensuring mínimal disruption during repairs.
- **Knowledge and skills necessary to be successful in this role**
- High school diploma or equivalent (additional education in property management or related field is preferred).
- A minimum of 5 years of experience in a similar position, demonstrating a proven track record in property management and hands-on maintenance.
- Relevant certifications in property management or maintenance are considered a valuable asset.
- Excellent communication and interpersonal skills.
- Strong organizational skills with meticulous attention to detail.
- Demonstrated ability to multitask and prioritize responsibilities effectively.
- Familiarity with property management software is a plus.
- Hands-on experience in plumbing, electrical work, carpentry, and other maintenance tasks.
- In-depth knowledge of property laws, regulations, and leasing agreements.
- Working knowledge of the Ontario Building Code and Residential Tenancies Act.
- Experience working in a non-profit or supportive housing setting is considered an asset.
- Knowledge and sensitivity to mental health and substance use challenges; trauma-informed communication skills are strongly preferred.
- Ability to de-escalate tense situations and engage with tenants respectfully.
- Ability to deal with clients in a respectful manner, ensuring excellent customer service.
- Strong work ethic with an emphasis on attention to detail and reliability.
- Adaptability and problem-solving abilities in various work situations.
- Exceptional organizational and multitasking skills, capable of handling multiple units, tasks, and projects simultaneously.
- Must have a valid driver’s license and access to a reliable vehicle, as regular travel to a portfolio of properties will be required.
- Access to own tools is considered an asset.
- Understanding of job safety protocols and a commitment to maintaining a safe work environment.

**Working conditions**
- Full-time permanent position
- Starting salary is $55,000
- A standard work week; occasional flexibility in schedule may be required.
- Occasional outdoor work required and exposure to weather conditions.
- Must be physically able to lift up to 50 lbs, climb ladders, and perform physically demanding tasks.

**Job Types**: Full-time, Permanent

Pay: From $55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible sched