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Technical Support Specialist
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**Who we are**: Geotab ® is a global leader in IoT and connected transportation and certified "Great Place to Work." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. **Who you are**: **What you'll do**: You will assist customers and partners by troubleshooting and resolving technical issues related to Geotab's products and services. Your role will require you to diagnose problems, provide solutions, and offer support for both Geotab and partner technologies. As this is a 24/7 operation, you'll be flexible with shifts, working days, evenings, nights, weekends, and holidays to ensure continuous support. **How you'll make an impact**: - Coordinate with internal departments on the return/exchange process for Geotab devices and accessories. - Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries. - Manage, develop and deliver product service training directly to resellers and customers. - Provide successful resolution to all customer complaints. - Report escalating and severe concerns/issues to management. - Preserve the confidentiality and security of customer data and information. - Support Geotab global strategic initiatives. **What you'll bring to the role**: - 1-3 years in customer service/support capacity. - 1-3 years with troubleshooting technical issues. - Expert level Excel skills, including creation of pivot tables and reports. - Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset. - Highly organized and able to manage multiple tasks and projects simultaneously. - Excellent verbal and written communication skills. - Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands. - Working knowledge of various programming languages (i.e., SQL, Python, C# or JavaScript). - Working Knowledge in utilizing data warehouses (i.e., Google Big Query). - Strong interpersonal relationship building skills. - Strong analytical skills with the ability to problem solve well-judged decisions. - A strong team-player with the ability to engage with all levels of the organization. - Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides). - Ability to work any schedule in a 24/7 environment. If you got this far, we hope you're feeling excited about this role Even if you don't feel you meet every single requirement, we still encourage you to apply. **Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.** **Why job seekers choose Geotab**: Flex working arrangements Home office reimbursement program Baby bonus & parental leave top up program Online learning and networking opportunities Electric vehicle purchase incentive program Competitive medical and dental benefits Retirement savings program - **The above are offered to full-time permanent employees only** **How we work**:
