Bilingual Virtual Technical Support Specialist

2 days ago

Moncton, Canada Xplore Inc. Full time

**Position Overview**:**

Xplore is now hiring Bilingual Virtual Technical Support Specialist in the Moncton, NB area to fully train and work all from the comfort of your own home

We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You will be connecting directly with our customers to support in solving the challenges they face. You must be an individual who can learn through multiple development channels, be able to multi-task while dealing with the stress that can be experienced in working from home. You will be ready to tackle this position after completing at-home learning with our robust training program.

In order to work remotely, Xplore requires that you meet and the following criteria:

- A dedicated, private home office space in your residence and the ability to work a flexible schedule between 7:00am - 2:00am Atlantic time.
- High-speed internet connection with download speeds of at least 25mbps installed (speed tests required)

Xplore offers a high energy, fast-paced work environment where employee opinions and feedback are valued. We offer:

- Competitive compensation package
- $3.00/hour Bilingual Premium (French/English)
- Eligible for an additional employee loyalty bonus of up to $1000
- Bonus incentive opportunities up to $2,800 annually
- Excellent company benefits including health and dental
- Matched participation in group RRSP

**Key responsibilities include**:

- Providing an excellent customer experience by interacting with customers in a courteous, knowledgeable and professional manner.
- Liaise with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations
- Documenting and prioritizing trouble tickets and technical issues on customer accounts
- Maintaining extensive knowledge of technical troubleshooting for Xplore products and staying current on relative technology advancements.
- Bilingualism (French/English) is an asset.
- Experience in a contact center environment considered an asset.
- Previous remote working experience is an asset.
- Strong customer focus and a willingness to learn.
- Self-motivated with a demonstrated ability to work independently and manage your time effectively.
- Highly reliable with the ability to maintain regular attendance and punctuality.
- A high level of accountability and trustworthiness.
- Well-developed interpersonal and customer service skills.
- Strong time management and organizational skills.
- Ability to analyze and solve problems with strong attention to detail.
- Ability to prioritize and multi-task while adapting in a fast-paced work environment.

XploreJobs
**Condition of employment**:
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

**Company Overview**:
Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

  • Technical Support Specialist

    6 days ago

    Moncton, Canada UEAT Full time

    **Based in Canada, UEAT creates innovative online ordering solutions to help restaurant chains and independents across North America increase the overall lifetime value of their customers as well as their profit margins thanks to a range of online ordering and payment solutions based on artificial intelligence that personalizes each customer experience. In...

  • Virtual Bilingual Counselling Therapist

    4 weeks ago

    Moncton, Canada SAGE Counselling Services Full time

    A counselling service provider in Moncton is looking for professionals to deliver bilingual counselling services in-person and virtually. Candidates should possess a master’s degree in social work, counselling, or psychology, and be registered with the relevant associations in New Brunswick. This entry-level contract role requires providing assessments and...

  • Bilingual Sales Support Specialist

    3 weeks ago

    Moncton, Canada Advantage Personnel Full time

    A staffing agency is seeking a motivated Sales Support Specialist to join the Sales department in Moncton. The role involves greeting customers, processing orders, and maintaining inventory records. Candidates must be bilingual in French and English and have at least one year of sales support experience. Proficiency in Microsoft Office is required. This is a...

  • Bilingual Sales Support Specialist

    3 weeks ago

    Moncton, Canada Advantage Personnel Full time

    A staffing agency is seeking a motivated Sales Support Specialist to join the Sales department in Moncton. The role involves greeting customers, processing orders, and maintaining inventory records. Candidates must be bilingual in French and English and have at least one year of sales support experience. Proficiency in Microsoft Office is required. This is a...

  • Technical Support Specialist

    2 days ago

    Moncton, Canada Geotab Full time

    **Who we are**: Geotab ® is a global leader in IoT and connected transportation and certified "Great Place to Work." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the...

  • Bilingual Patient Reimbursement Specialist

    1 week ago

    Moncton, Canada BioScript Solutions Full time

    **Empowering lives, healing hearts, embracing future** Are you ready to make a lasting impact in specialty care? We’re seeking a dedicated and dynamic **Bilingual Patient Reimbursement Specialist** to join our Patient Support Programs at BioScript Solutions, where we put our patients first! We are looking for an engaged individual to take on the role of...

  • Bilingual Programs Specialist — Energy

    3 weeks ago

    Moncton, Canada Université de Moncton Full time

    A Canadian educational institution is seeking a bilingual Program Support Specialist in Moncton. The role involves supporting the program manager's activities, ensuring program documents are complete, and tracking lessons learned. Ideal candidates will hold a relevant bachelor’s degree and have knowledge of energy efficiency programs. Skills in MS Office...

  • Bilingual Recruitment Specialist

    2 days ago

    Moncton, Canada MOBIA Technology Innovations Full time

    Dartmouth, NS, Montreal, QC, Toronto, ON, Ottawa, ON or Moncton, NB MOBIA is currently seeking a Bilingual Recruitment Specialist to join our Human Resources team, and a key resource helping to keep our office operations running smoothly. This opportunity can be based remotely in Montreal, QC, Toronto, ON Moncton, NB, Ottawa ,ON or at our Head Office in...

  • IT Infrastructure Specialist

    2 weeks ago

    Moncton, Canada Southampton Solutions Full time

    Job Type: Full-Time, On-site (not a remote position) **Salary**: up to $75,000 (based on experience and certifications) Location: Moncton, NB Date Created: Friday, October 24, 2025 **ABOUT THE ROLE** Southampton Solutions is hiring an experienced **IT Infrastructure Specialist** to join our growing team. We’re a hands-on Managed Service Provider (MSP)...

  • IT Infrastructure Specialist

    7 days ago

    Moncton, Canada Southampton Solutions Full time

    Job Type: Full-Time, On-site (not a remote position) **Salary**: up to $75,000 (based on experience and certifications) Location: Moncton, NB Date Created: Friday, October 4, 2024 Southampton Solutions is looking for an experienced **IT Infrastructure Specialist **to join our growing team. As a Managed Service Provider (MSP), we are dedicated to...