Customer Service Assistant

1 week ago

Toronto, Canada Dixon Hall Full time

**Employment Type**: Full-time
**Department**: Employment Settlement Services
**Union**: Included (CUPE Local 2497)
**Salary**:$17.20/hr
**File #**: 25-ESS-01
**Posting Date**:January 21, 2025
**Posting Close**: March 22, 2025
**Location**:58 Sumach Street, Toronto, ON M5A 3J7

**_This position is dependent upon approved funding from Canada Summer Jobs._**

**Position Summary**

Reporting to the Manager, Employment and Settlement Services, the Summer Worker, Customer Service Support position will be responsible for various tasks aimed at enhancing client satisfaction and streamlining administrative processes.

**Duties and Responsibilities**
- Answer general inquiries via phone calls, provide information on services, and facilitate referrals into Agency programs.
- Conduct client feedback phone calls and interviews, and record feedback.
- Organize and evaluate client feedback and make recommendations for improvements.
- Assist during event coordination and follow ups.
- Conduct regular follow ups with clients.
- Recommend process improvements for administrative efficiency.
- Collaborate with the Employment and Settlement Services team, and other departments, to ensure client inquiries are addressed.
- Operate effectively, efficiently, and with a client-focused approach to achieve optimal outcomes.
- Actively participate in departmental meetings and events.
- Regularly meet with the Manager and other staff to discuss individual and team effectiveness.
- Provide general administrative support as needed.
- Adhere to agency policies, procedures, and uphold the Mission, Vision, and Values of Dixon Hall.
- Other duties as assigned.

**Canada Summer Job Requirements**
- Must be between 15 and 30 years of age at the beginning of the employment period.
- Must be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment.
- Must have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

**Qualifications**
- Currently enrolled in, or recently completed, post-secondary education.
- Relevant work experience (placement opportunities included) in similar customer service environments is an asset.
- Excellent written and verbal communication skills.
- Proficient with Microsoft Office (Word, Excel, Outlook, Publisher) and database management.
- Dependable, punctual, and flexible in handling various tasks.
- Ability to work efficiently both as part of a team and independently.
- Proficiency in a second language is an asset.
- Must be qualified to work in Canada legally for the employer.
- Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result that meets the operational requirements of the Agency.
- Must have up-to-date vaccinations against COVID-19 with a vaccine that has been approved for use in Canada.

**_
This position is dependent upon approved funding from Canada Summer Jobs._**

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