Customer Service Assistant

2 weeks ago

Toronto, Canada Dixon Hall Full time

**Employment Type**: Full-time
**Department**: Employment Settlement Services
**Union**: Included (CUPE Local 2497)
**Salary**:$17.20/hr
**File #**: 25-ESS-01
**Posting Date**:January 21, 2025
**Posting Close**: March 22, 2025
**Location**:58 Sumach Street, Toronto, ON M5A 3J7

**_This position is dependent upon approved funding from Canada Summer Jobs._**

**Position Summary**

Reporting to the Manager, Employment and Settlement Services, the Summer Worker, Customer Service Support position will be responsible for various tasks aimed at enhancing client satisfaction and streamlining administrative processes.

**Duties and Responsibilities**
- Answer general inquiries via phone calls, provide information on services, and facilitate referrals into Agency programs.
- Conduct client feedback phone calls and interviews, and record feedback.
- Organize and evaluate client feedback and make recommendations for improvements.
- Assist during event coordination and follow ups.
- Conduct regular follow ups with clients.
- Recommend process improvements for administrative efficiency.
- Collaborate with the Employment and Settlement Services team, and other departments, to ensure client inquiries are addressed.
- Operate effectively, efficiently, and with a client-focused approach to achieve optimal outcomes.
- Actively participate in departmental meetings and events.
- Regularly meet with the Manager and other staff to discuss individual and team effectiveness.
- Provide general administrative support as needed.
- Adhere to agency policies, procedures, and uphold the Mission, Vision, and Values of Dixon Hall.
- Other duties as assigned.

**Canada Summer Job Requirements**
- Must be between 15 and 30 years of age at the beginning of the employment period.
- Must be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment.
- Must have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

**Qualifications**
- Currently enrolled in, or recently completed, post-secondary education.
- Relevant work experience (placement opportunities included) in similar customer service environments is an asset.
- Excellent written and verbal communication skills.
- Proficient with Microsoft Office (Word, Excel, Outlook, Publisher) and database management.
- Dependable, punctual, and flexible in handling various tasks.
- Ability to work efficiently both as part of a team and independently.
- Proficiency in a second language is an asset.
- Must be qualified to work in Canada legally for the employer.
- Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result that meets the operational requirements of the Agency.
- Must have up-to-date vaccinations against COVID-19 with a vaccine that has been approved for use in Canada.

**_
This position is dependent upon approved funding from Canada Summer Jobs._**

l0iSGbAIpY

  • Inbound Customer Service Representative

    2 weeks ago

    Toronto, Canada Zedd Customer Solutions Full time

    **COMPANY: ZEDD Customer Solutions** In June 2010, Zedd Customer Solutions, a proudly Canadian owned and operated outsource call center service provider was co-founded by four of Canada’s most recognized call center industry professionals. Zedd believes delivering an excellent customer experience is about execution and uncompromised attention to detail...

  • Dispatcher/customer Service

    7 days ago

    Toronto, Canada Allfix Service Group Ltd Full time

    **Job Summary** **Responsibilities** - Utilize CRM Systems to manage orders and track shipments. - Perform data entry tasks accurately to maintain up-to-date customer records. - Communicate effectively with internal teams and external partners regarding freight logistics. - Assist in resolving customer issues related to shipping and receiving. - Maintain...

  • Customer Service Assistant

    2 weeks ago

    Toronto, Canada Solar Vision Full time

    Come join us at Solar Vision! We are a dynamic and growing company committed to delivering exceptional customer experiences. Our team is passionate about what we do, and we're looking for individuals who share our dedication to join our Toronto office. As a **Customer Service Assistant,** you will be the first point of contact for our valued customers....

  • Website Manager

    3 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Wing Assistant Full time

    About UsWing Assistant is one of the world’s largest virtual talent companies. We are a venture-backed scaleup, based in Silicon Valley, but operate fully remote. Wing is scaling rapidly, and looking to build out a world-class marketing team. Our website is one of the highest-traffic virtual talent sites in the world. You will own how we show up...

  • Funeral Services Assistant

    1 week ago

    Toronto, Canada Service Corporation International Full time

    Funeral Services Assistant page is loaded## Funeral Services Assistantlocations: ON - Torontotime type: Part timeposted on: Posted Todayjob requisition id: Req.156501Our associates celebrate lives. We celebrate our associates.Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the...

  • Funeral Services Assistant

    1 week ago

    Toronto, Canada Service Corporation International Full time

    Funeral Services Assistant page is loaded## Funeral Services Assistantlocations: ON - Torontotime type: Part timeposted on: Posted Todayjob requisition id: Req.156501Our associates celebrate lives. We celebrate our associates.Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the...

  • Funeral Services Assistant

    3 days ago

    Toronto, Canada Service Corporation International Full time

    **Job Summary** Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other...

  • Customer Service Assistant

    3 days ago

    Toronto, Canada Interior Nation Full time

    **Overview** We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring customer satisfaction. If you have excellent communication skills, a passion for helping others, and...

  • Customer Service Assistant

    3 days ago

    Toronto, Canada Interior Nation Full time

    '''Job Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring customer satisfaction. If you have excellent communication skills, a passion for helping others,...

  • Customer Service/administrative Assistant

    2 weeks ago

    Toronto, Canada Global Enablement Full time

    **Job Summary** As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. This role requires strong communication skills and the ability to handle various customer service tasks. **Responsibilities** - Perform data entry to update...