Junior Customer Service Assistant
1 week ago
About the Role
We are looking for a customer-focused and enthusiastic Junior Customer Service Assistant to support our marketing and customer engagement activities. This entry-level role is ideal for someone who enjoys helping people, representing a brand, and gaining hands-on experience within a fast-paced, marketing-led environment. You will play a key role in ensuring customers have a positive experience across all touchpoints, while supporting marketing campaigns and providing valuable customer insights to the wider team.
Key Responsibilities
- Respond to customer enquiries via phone, email, and digital channels
- Provide accurate information about products, services, and campaigns
- Support customer engagement and brand awareness initiatives
- Maintain clear and accurate records of customer interactions
- Assist with handling feedback, queries, and basic issue resolution
- Share customer insights with marketing and sales teams to improve campaigns
- Represent the brand professionally in all communications
- Provide administrative and coordination support to the customer service team
Skills & Requirements
- Friendly, professional, and customer-focused approach
- Strong communication and interpersonal skills
- Organised with good attention to detail
- Ability to work in a fast-paced, customer-facing environment
- Positive attitude and willingness to learn
- Comfortable working independently and as part of a team
- Basic computer and data entry skills
- No previous customer service experience required, full training provided
What We Offer
- Comprehensive training and ongoing development
- Clear progression opportunities within customer service, sales, or marketing
- Supportive and collaborative team culture
- Hands-on experience working with live marketing campaigns
- A dynamic and engaging working environment
This role is ideal for someone looking to start a career in customer service within a marketing-focused organisation.
Salary: CAD Per annum-
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