Clinic Scheduler

Are you passionate about providing exceptional administrative support in a healthcare setting and have experience managing complex schedules for medical professionals? Are you committed to making a difference in the lives of marginalized individuals, while ensuring smooth clinic operations? If so, we invite you to apply_

**Job Overview**:Under the general direction of the Clinical Manager, the Clinic Scheduler will be responsible for all aspects of physician, nurse practitioner, and specialist appointments, including scheduling, maintaining workdays and hours, and managing phone inquiries. This is a permanent, full time position.

**Key Responsibilities**:

- Manage the schedules for physicians, nurse practitioners, medical specialists, and allied health members, including initial bookings, rescheduling, and waitlists.
- Maintain a high-level of competency in EMR use - includes scheduling, information entry and assessment, data management, document management, and all other functions needed for clinical care.
- Manage data entry, management of information within EMR, including patient profiles, patient panels, and all functionality of EMR platform.
- Accurately input relevant health information into the EMR and effectively communicate and curate information for other members of the care team to facilitate care.
- Create and maintain client profiles in the EMR and social data system.
- Conduct, for the benefit of triage and as part of care pathway, a medical history and client interview.
- Assist primary care practitioners in day-to-day clinical care of clients.
- Perform data entry and administrative tasks.
- Obtain reports, consultations, diagnostic imaging results, health records, etc. from various care providers and institutions as requested.
- Provide ongoing administrative support to nursing, medical, and other Alex staff regarding the operational and procedural aspects of the health center.
- Collaborate as part of a multidisciplinary team, including nurse practitioners, physicians, social workers, case managers, medical specialists, registered nurses, psychologists, pharmacists, and other professionals.
- Work alongside LPNs, receptionists, a referral clerk, and the administration team to support care provision at The Alex clinics.
- Collaborate with all team members to facilitate best practice clinical care, despite the unique skillsets and responsibilities of each role.
- Assist with data collection and entry as directed
- Perform other duties as required.

**Qualifications and Experience**:

- Medical Office Assistant Certificate
- Minimum two years’ experience in a medical office environment
- Knowledge of medical terminology
- Familiarity with EMR systems, MS Office suite, general computer literacy
- Ability to manage multiple conflicting priorities
- Strong attention to detail
- Strong written and verbal communication skills
- Strong commitment to working with individuals living with severe and persistent mental illness and addictions.
- Skilled in building rapport with marginalized individuals
- Ability to work independently and effectively with members of a multi
- disciplinary team
- Knowledge of social services and non-profit services in Calgary is an asset
- Strong skills in health promotion and illness prevention.
- Familiarity with evidence-based practices such as Nonviolent Crisis Intervention Training, Trauma Informed Care training, Mental Health First Aid, ASIST, and naloxone administration an asset.
- First Aid (Basic or Intermediate) - Level C CPR & AED within 30 days of hire date; certification must be valid for a minimum of 6 months upon hire.
- A satisfactory vulnerable sector criminal record clearance and Child Welfare Intervention Check are (in the Community Health Clinic and Youth Health Clinic only) are required
- Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action is an asset.

**Work Environment and Hours**:

- The Alex Community Health Clinic: 102, 2840-2 Ave SE, Calgary, AB
- 1.0 FTE (37.5 hours/week)
- Standard hours 8:30 am - 4:30 pm, Monday to Friday; some flexibility in schedule may be available.
- Continuous extended periods of sitting, with some standing and walking (sometimes up or down stairwells).

**Benefits**:
Some of the great benefits The Alex has to offer include:

- 3-weeks’ vacation
- Medical and Dental Coverage
- Health / Wellness Spending Accounts
- RRSP and/or Student Loan Repayment Program (up to 5% match)
- Personal Days
- Floating Holiday
- Sick/Wellness Days
- Employee Family Assistance Plan (EFAP)
- Professional Development

**About The Alex**: The Alex is a beacon of hope for Calgary’s most vulnerable citizens, offering wrap-around health care, housing, social, and wellness programs. With a patient and client-centered approach, we envision a community where every individual is valued and empowered to thrive. Our mission is to improve quality of life through accessible a