Current jobs related to Order Processing Specialist - Markham - Lorex Technology Inc.

  • Order Processing Specialist

    2 weeks ago

    Markham, Canada Omnify Lighting Full time

    **Order Processing Specialist** About Omnify For over 15 years Omnify Lighting, a division of Lumify Inc., has been delivering lighting innovation for retail merchandising, and point-of-purchase display companies. Our flagship product is LumiSheet, a globally renowned patented backlit panel, which remains a core product within our architectural grade...

  • Order Processing Specialist

    1 week ago

    Markham, Canada Lorex Technology Inc. Full time

    **Company Description** Proudly Canadian-founded, the Lorex team across North America is committed to the design, development, and deployment of ingenious smart home security and business monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We achieve this by continuing to produce innovative solutions, all backed by...

  • Order Management Specialist

    3 days ago

    Markham, Canada Standard Biotools Full time

    Would you like to join an innovative team driven by a bold vision - _unleashing tools to accelerate breakthroughs in human health?_ It is an extraordinary time for Standard BioTools. Our technology is empowering customers to improve life through comprehensive health insight. We invite you to join a leading provider of indispensable life sciences tools that...

  • Order Fulfillment Specialist

    2 weeks ago

    Markham, Canada TEK Group Full time

    **Summary**: - Responsible for resolving issues and follow-up on purchase orders and resolve allocated grief issues. - Exercises independent judgment with direction from supervisor. **Education/Experience**: - 5+ years general business education or equivalent on-the-job training - preferred. - Previous related experience required. **Skills and...

  • Order Processing Clerk

    1 week ago

    Markham, Canada Levata Full time

    **About Us**: OCR Canada is the leading reseller in Canada, serving Canadian customers coast to coast with a proven track record of innovation in data collection and automated identification data capture (AIDC) solutions. **Position Summary** *** **What You’ll Do**: - Accurately input customer orders into the NetSuite system, ensuring all relevant...

  • Bilingual Order and Invoicing Specialist

    1 week ago

    Markham, Ontario, Canada IHRA Full time

    The Bilingual (English and French) Order and Invoicing Specialist is a critical operational role responsible for accurate order intake, invoice creation, and data validation. This position works closely with the Sales and Operations teams to ensure all customer and order information entered into Salesforce is complete, accurate, and compliant before...

  • Order Processing

    2 weeks ago

    Markham, Canada Pacific Smoke International Inc Full time

    **Order Processing & Invoicing Representative** - at Pacific Smoke International Inc. Hybrid **Do you believe that a company’s success depends on its people?** If so, PSI is the place for you! PSI is nothing without the people who build, design, and support it. We’re looking for Order Processing & Invoicing Representative to join our scaling...

  • Production & Order Process Assistant

    4 days ago

    Markham, Canada People In Biz Corp. Full time

    **Description** Neo Tech Industries is a trade only full-service provider of graphics and portable displays. We are looking for an energetic, creative and responsible individual to join our team as a Production & Order Process Assistant. **Responsibilities** - Assist with answering inbound sales calls, basic customer inquiries and order taking. - Prepare...

  • Online Order Pick-up Specialist

    1 week ago

    Markham, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for an Online Order Pick-up Specialist, which we call a Product Fulfillment Specialist at Best Buy. As an Online Order Pick-up Specialist, you will provide a quick and easy online order pick-up experience. No experience required, we will equip you with the skills and...

  • Process Documentation Specialist

    7 days ago

    Markham, Ontario, Canada Olive Tree Builds Full time

    Company DescriptionOlive Tree Builds is a commercial construction firm specializing in franchise fit-outs, retail renovations, and business remodels across Ontario. We're not just builders we're strategic growth partners for brands. Our team helps franchise owners and business operators expand with confidence by delivering spaces that are functional,...

Order Processing Specialist

2 weeks ago

Markham, Canada Lorex Technology Inc. Full time

**Contract: 18 Months**

**Company Description**

Proudly Canadian-founded, the Lorex team across North America is committed to the design, development, and deployment of ingenious smart home security and business monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We achieve this by continuing to produce innovative solutions, all backed by cutting-edge technology and a dedicated team of forward thinkers.

**Job Summary**

**Duties & Responsibilities**:

- Process daily customer returns and refunds accurately and efficiently.
- Resolve open tickets related to return escalations, including compensation issues, return exceptions, and return status inquiries.
- Collaborate with customer service team to provide updates and resolve disputes on returns, ensuring excellent service.
- Manage price matching requests, ensuring compliance with company policies.
- Handle and resolve credit card chargebacks in a timely and professional manner.
- Manage all returns-related processing in line with company standards and procedures.
- Maintain accurate records of returns, refunds, and chargebacks for reporting and audit purposes.
- Coordinate with internal teams, such as customer service and finance, to ensure smooth return and refund operations.
- Identify and escalate recurring issues to improve the returns process.
- Stay up to date with company policies, products, and procedures to effectively handle return-related queries.
- Meet weekly targets for return processing, refund issuance and open escalations
- Continuously work on improving efficiency in return and refund processes.
- Process orders from customer request to input into the computer system.
- Communicate with warehouse to ensure prompt shipment of orders and refund processing.
- Resolve discrepancies between order fulfillment, invoicing, and returns.
- Coordinate orders to completion and follow up with various departments
- Ensure each order meets the quality assurance and data integrity checks.

**Requirements**:
**Knowledge, Skills and Abilities (KSAs)**
- Post-secondary education preferably related to supply chain
- Highly organized individual with strong attention to detail and accuracy
- Working knowledge of Microsoft Office (e.g., Word, Excel, Outlook)

**Competency Profile**
- Team player who can work independently
- Resourceful, quick learner
- Ability to maintain a high level of accuracy in preparing and entering data

**Background Experiences**
- Minimum of 1 to 2 years work experience in a customer service or order entry role
- Be computer literate and web savvy with e-commerce platforms and payment methods like Amazon Pay and Apple Pay
- Previous SAP experience preferred

**Job Type**: Fixed term contract
Contract length: 18 months

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Application question(s):

- Have you completed a degree or diploma in Supply Chain?
- How many years of work experience do you have in a customer service or order entry role
- Do you have SAP experience?

Work Location: Hybrid remote in Markham, ON L3R 3S1