Process Documentation Specialist

Company Description

Olive Tree Builds is a commercial construction firm specializing in franchise fit-outs, retail renovations, and business remodels across Ontario. We're not just builders we're strategic growth partners for brands. Our team helps franchise owners and business operators expand with confidence by delivering spaces that are functional, on-brand, and built to perform.

Through modern construction management tools, we provide real-time transparency, cost control, and milestone reporting, ensuring clients always know where their project stands. With deep expertise in schedule-driven delivery, franchise development, and risk management, Olive Tree Builds consistently delivers projects that open on time, on budget, and beyond expectations.

Role Description

The
Process Documentation Specialist
will develop, update, and maintain Olive Tree Build's SOPs, process documentation, and policy manuals. You will work closely with management, project teams, and field staff to document existing procedures, identify inefficiencies, and apply lean principles to improve our internal systems. This is a hands-on role ideal for someone who loves clarity, structure, and building operational efficiency from the ground up.

Key Responsibilities

SOP Development & Documentation

• Plan, develop, write, and edit Standard Operating Procedures (SOPs), safe job procedures, safe work practices, and user manuals across all departments.
• Ensure all documentation is clear, accurate, compliant, and aligned with Olive Tree standards.
• Maintain version control and update department policy manuals to ensure accuracy and regulatory compliance.
• Review SOPs for completeness, accuracy, formatting consistency, and grammar within the electronic document management system.

Process Optimization & Continuous Improvement

• Develop, implement, and optimize internal processes using continuous improvement and lean manufacturing principles.
• Support research, design, modification, and testing of operational methods and workflows to improve efficiency and consistency.
• Identify opportunities to streamline systems across departments (sales, estimating, project management, site operations, safety, accounting).
• Contribute to the culture of continuous improvement and safety within the organization.

Cross-Functional Collaboration

• Liaise with management, project teams, and site personnel to fully understand existing processes, products, and operational requirements.
• Translate technical or field instructions into clear, step-by-step documentation that anyone on the team can follow.
• Support the creation of digital training content, including slide decks, onboarding modules, toolbox talks, and short training videos.

Technology & Systems

• Maintain and organize files using Google Workspace (Docs, Sheets, Slides, Drive).
• Support the integration of SOPs with operational tools such as Procore, Salesforce, and internal drive structures.
• Build simple digital workflows and forms as required.

Qualifications

Required

• Strong writing and documentation skills
• Experience developing SOPs or structured technical documentation
• Familiarity with lean principles or continuous improvement methodologies
• Proficient in Google Workspace
• Excellent organization, attention to detail, and formatting skills
• Ability to work independently and meet deadlines

Preferred

• Green Belt Lean Six Sigma certification
• Experience with process mapping and workflow design
• Exposure to construction, manufacturing, operations, or safety documentation
• Experience leading or contributing to cross-departmental projects
• Basic understanding of COR, safety documentation, or regulated environments

Personal Attributes

• Detail-oriented and thorough
• Systems thinker
• Strong communicator
• Curious and proactive
• Committed to safety, quality, and continuous improvement
• Comfortable working with both office and field teams

Position Details

• Type:
  Seasonal (3–4 months), part-time or full-time
• Location:
  Markham HQ + option for hybrid remote work
• Compensation:
  Competitive hourly or monthly contract, based on experience