Order Processing Specialist

2 weeks ago

Markham, Canada Lorex Technology Inc. Full time

**Company Description**

Proudly Canadian-founded, the Lorex team across North America is committed to the design, development, and deployment of ingenious smart home security and business monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We achieve this by continuing to produce innovative solutions, all backed by cutting-edge technology and a dedicated team of forward thinkers.

**Job Summary**

**Duties & Responsibilities**:

- Process orders from customer request to input into the computer system.
- Retrieve and review all online orders for shipping to the warehouse.
- Communicate with warehouse to ensure prompt shipment of orders.
- Work with various departments to resolve order issues.
- Resolve discrepancies between order fulfillment, invoicing, and returns.
- Upload and or manually enter received orders into SAP.
- Alert sales and Web departments of backorder requirements.
- Follow up with customers to provide order status or problem resolution in professional and courteous manner as needed.
- Coordinate orders to completion and follow up with various departments.
- Ensure each order meets the quality assurance and data integrity checks.
- Work with Sales and finance on invoiced orders.
- Help return order specialist to process Web returns and refund.
- Follow and understand Sales Policy and Procedures.

**Requirements**:
**Knowledge, Skills and Abilities (KSAs)**
- Post-secondary education preferably related to supply chain
- Highly organized individual with strong attention to detail and accuracy
- Working knowledge of Microsoft Office (e.g., Word, Excel, Outlook)

**Competency Profile**
- Team player who can work independently
- Resourceful, quick learner
- Ability to maintain a high level of accuracy in preparing and entering data

**Background Experiences**
- Minimum of 1 to 2 years work experience in a customer service or order entry role
- Be computer literate and web savvy with e-commerce platforms and payment methods like AmazonPay and ApplePay
- Previous SAP experience preferred

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Markham, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Have you completed post-secondary education in Supply Chain or related field?

Work Location: Hybrid remote in Markham, ON

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