Bilingual Junior IT Service Desk Analyst

2 weeks ago


Moncton, Canada Matrix LabourLeasing Ltd. Full time

**About the Job**:
Matrix is hiring Service Desk Analyst-Junior for an exciting position with an Industry Leader in Canada. This role is a hybrid of working from home with 1 day per week working in the office.

**This is a 9-month-long contract role**

**Pay: $21.63/ hr**

***_Language: Must be English/French Bilingual**_**

**Qualifications**:

- Experience: Minimum 1-2 years of experience in a diverse technology and customer service-focused role
- Education: completion of a post-secondary degree or equivalent
- Good understanding and working knowledge of network protocols
- Solid knowledge and demonstrated experience using desktop products and operating systems
- Excellent communication and customer service skills
- Good problem-solving skills
- Adaptive to change and able to manage stress

**Role description**:

- Responding to contacts from Service Desk customers and support teams
- Performing classification, initial support, investigation, and diagnosis of incidents
- Resolving incidents or assigning to appropriate second-level teams
- Contributing technical content and departmental procedures to the Service Desk knowledge base
- Participating in process improvement opportunities
- Maintaining timely awareness of current initiatives, rollouts, and changes to the technical environment
- Working a variety of shifts in a 24/7 environment.

**About Matrix LabourLeasing Ltd.**:
Matrix Labour Leasing is a full-service recruitment agency specializing in the placement and administration of the skilled trades workforce all across Canada. We have been in business for over nineteen years and have placed over 4,000,000 employment-hours in the Canadian workforce. We have been recognized as one of Alberta Venture’s Fast Growth 50 and as a Leader of Tomorrow by Business in Calgary.As a leader in our industry, Matrix remains committed remaining cutting edge of the Full Service Temporary/Permanent Placement model as well as best in class managed services in Payroll and Back Office Support. We are proud to serve the following industries:Industrial ConstructionCommercial ConstructionOil and GasManufacturingWarehousingHospitality HealthcarePipeline Construction



  • Moncton, New Brunswick, Canada Alquemy Search & Consulting Full time

    Bilingual Help Desk Analyst - (Point of sale)Full time permanent positionSeeking someone based in the Moncton, New Brunswick area.This position is in-office 5 days per week in Moncton.Need someone 100% bilingual with English and French.Desired skills and experience:100% Bilingual with English and French - both written and verbalHelp Desk, Technical Support,...


  • Moncton, Canada NTT Data Services Full time

    **Req ID**: 226732 We are currently seeking a **Helpdesk - Bilingual Technical Service Desk **to join our team in Moncton, New Brunswick (CA-NB), Canada (CA). (REMOTE) The role of a This position is bi-lingual (English/French). **Position Functions or Responsibilities** - Ensure quality customer service and problem resolution through level one triage...


  • Moncton, Canada City of Moncton Full time

    Reports to the Manager of the Intelligence Unit. This position is comprised of up to 30% clerical work and the remainder being non-clerical work. The incumbent will be responsible for a variety of operational tasks that directly impact the outcome of policing investigations including the preparation of Court packages, detailed data entry in a plurality of...


  • Moncton, Canada Hampton Inn and Suites Moncton Full time

    The Front Desk Supervisors are a crucial component in the smooth operation of the Guest Services Department by assisting the front-line staff and other departments whenever needed to ensure exceptional guest service satisfaction. **DUTIES & RESPONSIBILITIES**: - Train and assist the guest services department ensuring all balance their shift. - Provide...


  • Moncton, Canada The Home Depot Canada Full time

    English/French bilingual an asset Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders. **Position Responsibilities** - Ensure customers receive products and services...

  • Front Desk Agent

    2 weeks ago


    Moncton, Canada Fairfield Inn & Suites Moncton Full time

    The Front Desk Agent is a key member of the Guest Services team responsible for checking guests in and out of the hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. The Front Desk Agent is typically the guest's first interaction with the Hotel so we need to make sure it...


  • Moncton, Canada Hampton Inn and Suites Moncton Full time

    Hampton Inn & Suites Moncton part of DP Murphy Inc is looking for a part time/full time Bilingual French/ English Guest Services Agent to join our award winning team. If you would enjoy working in the best work environment in the city, have the ability to identify and resolve guest related concerns, and are adaptable to changing demands, this opportunity...

  • Front Desk Agent

    1 week ago


    Moncton, Canada Days Inn & Suites Moncton NB Full time

    **Summary** **Responsibilities** - Must be able to work independently and be able to use your initiative. - Greet guests upon arrival with a warm and welcoming demeanor. - Manage the check-in and check-out processes efficiently and effectively. - Handle guest inquiries and provide information about hotel services and local attractions. - Maintain accurate...

  • Front Desk Host

    7 days ago


    Moncton, Canada Hyatt Full time

    **Hyatt in Downtown Moncton **is looking for **Front Desk Host (Bilingual) **to join their team! **As a Front Desk Host, you will**: - Provide excellent guest service to all hotel guests - Participate in prompt and courteous handling of all guests as necessary, including, but not limited to check-in/check-out, telephone and personal inquiries, luggage and...


  • Moncton, Canada Compugen Inc Full time

    **Job Title** IT Service Desk Implementation Specialist - Contract **Vacancy No** VN8517 **Company Name** Compugen Inc **Work Location** Moncton, NB **Base Pay Range** To be discussed during the recruitment process **Job Details** **About Compugen**: Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform...