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Portfolio Resource Coordinator

3 weeks ago

Hamilton, Canada Paladin Security Full time

Portfolio Resource Coordinator
**POSITION OVERVIEW**:
***Under the direction of the Client Service Manager, this critical position is responsible for resource coordination and strategic scheduling, specific to the Client Service Manager (CSM). This position will work closely with Paladin’s CSMs to proactively address resource needs, fill open shifts, and reduce overtime through strategic initiatives, while also supporting our security guards by processing online ticket submissions in an expedited and professional fashion.

**Job Functions**:

- Strategically identify open shifts / open lines and work with Paladin’s Client Service group to ensure complete schedules to adhere to our contractual obligations
- Forward existing schedules in Paladin TEAM scheduling software to ensure Paladin’s Security Guards are fully aware of their ongoing schedule well in advance
- Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Guards, CSMs, Senior Management and our Operations Centre
- Fill cancellations and openings in the daily schedule
- Coordinate with specifically identified Client Service Managers to ensure their staffing needs are met and proactively addressed
- Ongoing knowledge development of Paladin’s contractual obligations for the assigned Portfolio(s). This will include site visits, ongoing training, and a close working relationship with the management group
- Support and process OTRS submissions as they relate to the site portfolio
- Review and approve vacation requests in collaboration with shift supervisors/contract managers based on operational needs
- Take on a large role in Paladin’s deployment process
- Ensure billing accuracy and compliance on a weekly basis
- Work with Paladin’s TEAM software to ensure accurate and timely scheduling, billing and payroll
- Assist with gathering and deployment of uniform items and site required equipment
- Additional duties as assigned

**Requirements**:

- Proven ability to build and maintain strong working relationships both internally and externally
- Strong leadership, organization, and facilitation skills
- Strategic Thinking
- Excellent communication skills both written and verbal
- Strong customer service and multi-tasking skills
- Creative ability to foster new and innovative ways to perform and succeed
- Ability to meet strict deadlines and flexibility in time allocation
- Proficiency in Computer Usage, with an ability to learn Paladin’s Enterprise software
- Experience in scheduling, administration or security supervision would be considered an asset
- Be willing to work flexible hours
- Must have a valid Ontario Security Guard License
- Must have a valid G Ontario Drivers License
- Ability to travel to different locations in the Kingston region and surrounding areas

***NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.