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Csr (Customer Service Representative)

2 weeks ago

Greater Toronto Area, Canada SBI Canada Bank Full time

**CSR -Back Office**

**This position reports to the Supervisor/Asst. Manager/VP(Back Office) and is primarily responsible for performing the following functions**:
**Roles & Responsibilities of CSR**
- Awareness of the Policies, Guidelines & Procedures of the Bank and ensure compliance and adherence.
- Conducting customer due diligence in accordance with the procedures of the bank.
- Carrying out risk assessments while opening new accounts.
- Handling calls on Toll Free Number. Answer enquiries courteously and resolve any issue related to customer account
- Work collaboratively with other team members
- Outward mail/ Dispatch
- CSR will have to carry out the functions as required in the regular course of day-to-day banking
- Complete any other duties or responsibilities as assigned by the reporting manager.

**Job Type**: Fixed term contract

**Salary**: $15.50-$20.00 per hour

Expected hours: 37.5 per week

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Greater Toronto Area, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Financial services: 1 year (required)
- Customer service: 1 year (preferred)

Work Location: In person