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Customer Service Supervisor/team Lead
2 weeks ago
**Position Summary**
As Customer Service Supervisor, you are the customer service superstar that we rely on to handle our most complex problems while providing support to your staff whenever required. As Supervisor you are the most knowledgeable and experienced member of our team, with a deep understanding of the operations of Remote Concierge and Stealth, as well as our clients.
**Duties & Responsibilities**
- Staff Management/Training_
- Involved in the staffing and training of new hires
- Provides ongoing training and feedback to operators
- Provide periodic reports to management regarding site activities and staff performance
- Assist in evaluations when required
- Customer/Guest Engagement_
- Act as the primary contact for property managers and customers when dealing with disputes
- Build relationships with residents of sites in order to enhance ability to recognize potential issues/provide excellent customer service
- Provide assistance when dealing with more complex concierge tasks
- Track in/out activity of guests to the site to identify suspicious activity
- Manage delivery and pickup of parcels
- Site Monitoring_
- Monitor all security features of a given site to guarantee all equipment is in working order and detect suspicious activity
- Data entry for vehicle tracking log sheets at other sites
- Site Management_
- Control all site software as required
- Manage booking of site amenities, visitor parking, etc.
- Perform reception calls
- Disbursement of accurate information for sites and protocols, as well internal policies and procedures
- Ad-Hoc Work _
- Perform other duties as assigned from time to time including, but not limited to, the monitoring of construction sites
**Qualifications**
- Post Secondary degree or equivalent practical experience
- 1-2 Years of Experience in a Customer Facing/Sales Role
- Fluent in English & French (Oral and Written) an asset
**Core Competencies**
- Excellent written and verbal communication skills, interpersonal and collaborative skills
- Management skills
- Self-starter: demonstrated initiative and problem-solving skills and willingness to learn
- Must possess solid computer skills (MS Office)
- Must look presentable given the client-facing nature of the role
**Working Conditions**
- Office environment
- Flexibility in work schedule
