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Customer Service Supervisor
2 weeks ago
**Customer Service Supervisor**
We’re in business to make people feel great.
Village Juicery is a leading plant-based company servicing over 400+ customers in the GTA. All of the products we offer are certified organic, plant-based, and made fresh daily. Today, we proudly offer our customers a wide range of products including cold pressed juices, salads, snacks, bakery, soups, kombucha and several other distributed products.
Our customers today include leading grocers, independent coffee shops, health-oriented businesses, e-commerce players, and institutions.
**Primary Responsibilities**
- Enter and oversee daily customer orders
- Resolve issues and coordinate all order related activities
- Respond and resolve customer inquiries and/or complaints
- Release and coordinate orders daily for production
- Schedule the orders for delivery
- Support any team inquiries regarding the orders
- Verifying that pricing is correct and all products are available for sale
- Ensure through day-to-day use that the system is performing as expected
- Identify opportunities for sales growth and/or service improvements
**Requirements and Desired Skills**
- Ability to work Monday-Friday, 9am - 5pm
- Ability to work occasional weekend shifts (may be required)
- Ability to work at our facility in Mississauga 2-3 days per week
- Charismatic and energetic personality with strong communication skills
- Strong computer and organization skills with high proficiency in data entry
**Compensation**
- Full-Time
- Compensation: $40,000 - $45,000 including variable compensation
- Access to endless plant-based products made with love
**Salary**: $40,000.00-$45,000.00 per year
