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Credit & Collection Analyst

4 hours ago

Concord, Canada Wyse Meter Solutions Inc. Full time

Wyse Meter Solutions Inc. provides turnkey submetering and utility expense management services to property managers, building owners and developers across Canada. Wyse is unique in its ability to provide energy consumption transparency and accountability to its customers.

**Responsibilities**
- Maintaining clear and up-to-date records for all collection activities and contact information received to ensure appropriate actions are being taken
- Resolve or escalate any identified issues related to customer accounts, including working with other departments
- Posting of daily customer payments in ERP system, including both batch and manual processing, ensuring proper balancing with external financial systems
- Processing reports of customer payments returned as non-sufficient funds (NSF) and/or charge backs initiated by customer
- Investigation and resolution of payments that are unable to be applied to customer accounts
- Daily review of customer letters related to credit & collection, including quality assurance validation prior to submission to external vendor for processing
- Processing of delinquent accounts eligible for disconnection of utilities, including coordination with vendors for onsite work required
- Prepare and submit reports for third-party collection by external vendors
- Process customer refunds, including preparation of cheques to be mailed
- Ensure all Credit & Collection policies and procedures are followed, including strict regulatory compliance
- Other duties as assigned

**Qualifications**
- Minimum 2 years' experience in a Credit and Collections role
- Utilities or telecommunication industry experience an asset
- Experience working with call center technology including but not limited to dialer technology, telephone monitoring software and Microsoft office product
- Effective verbal and written communication skills
- Demonstrable active listening ability and empathy when dealing with customers
- Advanced negotiation and critical thinking skills
- Initiative-taking with the ability to learn quickly
- Able to adapt quickly in a fast-paced environment

**Benefits of Working at Wyse**
- Be part of a company that is certified as a Great Place to Work
- Give back to the community through our Wyse Helping Homes Program
- Open yourself to amazing opportunities for career and professional development
- Enjoy our employee perks in retail, travel, restaurants and many more
- We offer an Employee Assistance Program
- Join us in our quarterly employee social events
- Be part of a collaborative environment
- Free parking
- TTC accessible