Project Coordinator/team Lead

Project Coordinator & Team Leader

**Company Overview**:
TCP Network Services a technology driven company founded in 2015 is one of the Toronto’s leading wireless networking, data capture and cyber security experts. We have been providing Professional Services, Managed Services and Consulting Services in the areas of Wired and Wireless networking in partnership with major Canadian Telcos. TCP’s goal is to help the customers/partners and vendors to harness the latest wireless network and mobile computing technologies for their maximum business growth. We focus on designing, implementing, fixing maintaining, assessing and managing customer networks.

We provide end-to-end solutions, encompassing site surveys, network design, installation, commissioning, and integration, cyber security solutions and bespoke network support services. The individual will be fulfilling these tasks on regular basis.

**Job Overview**:
The Project Coordinator / Team Lead plays a pivotal role in ensuring the smooth execution of projects and the effective management of the Level 1 support team. This hybrid role requires both strong project coordination skills and proven leadership abilities to drive operational excellence, ensure service quality, and deliver customer satisfaction. The position acts as a bridge between project stakeholders, management, and technical teams, ensuring alignment, clear communication, and timely delivery of objectives.

**Skills Required**:

- Excellent organizational and time-management skills with the ability to handle multiple tasks simultaneously
- Strong leadership and people management skills to coach, mentor, and motivate team members
- Exceptional communication and interpersonal abilities for stakeholder and team engagement
- Proficiency in project coordination and management tools
- Ability to monitor and analyze performance metrics, ensuring adherence to SLAs and KPIs
- Problem-solving and decision-making abilities with a proactive attitude
- Knowledge of IT service management (ITSM) processes and escalation procedures
- Proficiency in Microsoft Office tools including Excel, Word, PowerPoint, Teams, and project tracking software

**Responsibilities**:

- Coordinate and monitor ongoing projects, ensuring timelines, deliverables, and quality standards are met
- Assist in resource planning, scheduling, and workload distribution for project tasks and support teams
- Manage and oversee day-to-day operations of the L1 support team
- Monitor ticket queues and ensure performance metrics (SLAs and KPIs) are consistently met
- Act as the first point of escalation for technical and customer issues
- Facilitate effective communication between project stakeholders, management, and technical teams
- Maintain accurate project documentation, reports, and knowledge base updates
- Provide training, guidance, and mentoring to team members to support professional growth
- Conduct regular performance assessments and feedback sessions with team members
- Identify opportunities for process improvement and implement best practices
- Report project status, risks, and team performance metrics to management on a regular basis

**Requirements**:

- Proven work experience as Project Coordinator / Team Lead
- High level problem-solving and communication skills.
- Efficiency in Microsoft Word, Excel, Visio, Teams, PowerPoint, Zoom and WebEx
- **Ethics and Integrity**: Demonstrates trustworthiness, reliability, and accountability. Encourages open and honest communication, respects others, and works collaboratively to achieve team goals.
- **Time Management**: Excels in deadline-driven environments, effectively managing scheduled deliverables and prioritizing tasks to meet timelines.
- **Multitasking**: Capable of handling concurrent projects, multiple customers, and vendors, while balancing competing priorities efficiently.
- **Communication Skills**: Communicates clearly and professionally with technical staff, management, and team members. Conducts regular meetings to ensure alignment with responsibilities and organizational goals.
- **Collaboration**: Works closely with team members, providing guidance, feedback, and support to foster improvement and a strong team culture.
- **Adaptability and Flexibility**: Quickly adjusts to evolving requirements, shifting priorities, and dynamic work environments.
- **ITIL Process Knowledge**: Knowledge of ITIL processes is considered a valuable asset.
- **Result Focus and Quality Accuracy**: Delivers results quickly and efficiently without compromising quality or accuracy

**Working Hours**:

- Onsite Monday - Friday (Business Hours)

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Mileage reimbursement
- On-site childcare
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program

Work Location: In person