Coordinator, Community Programs

**Job Description**:
**JOB TITLE**:Coordinator, Community Programs

**DEPARTMENT**:Community Services

**POSTING NUMBER**:106507

**NUMBER OF POSITIONS**:1

**JOB STATUS & DURATION**:Full Time Permanent

**HOURS OF WORK**:35 hour workweek

**LOCATION**:In person
- TBD

**SALARY GRADE**:5

**HIRING SALARY RANGE**:$ 86,091.00 - $ 96,853.00 per annum

**MAXIMUM OF SALARY RANGE**:$ 107,614.00 per annum

**JOB TYPE**:Management and Administration

**POSTING DATE**:January 30, 2025

**CLOSING DATE**:February 5, 2025

**AREA OF RESPONSIBILITY**:
Reporting to the Recreation Supervisor, the Coordinator Community Programs ensures the provision of quality recreation program delivery and customer service excellence to meet current and changing needs of the community.

Business Distinctions:

- Aquatics/Skating
- Active Living - may include dance, racquet, fitness, outdoor education, youth/general, preschool, child care
- Seniors
- Arts
- Golf, Curling, Tennis
- Ski, Xtreme, Special Events
- Generalist
- Special Needs
- Community Development & Programs

**1.**Supervision, Leadership and Staff Development**
- Recruit, train, manage, coach and provide guidance to promote effective full and part time employee relations and encourage increased moral, innovation and productivity to meet business needs
- Form action plan to ensure program quality assurance
- Manage adherence to governing legislations and regulations; corporate policies, procedures, standards and guidelines
- Evaluate training needs, and manage execution of staff trainings, orientations and meetings
- Ensure current self-knowledge of technical skills for staff development,

**2.**Administration**
- Prepare reports for Recreation Supervisor which may include the collection and analysis of data, customer satisfaction, revenue and expenses, etc.
- Manage and review daily, weekly and sessional statistics and checklists
- Manage membership extensions, suspensions and payroll verification
- Adherence to all mandated deadlines
- Participation in facility team’s quality assurance program
- Coordinate payments/documentation for all invoices in accordance to corporate standards

**3.**Customer Service and Community Development**
- Continuous improvement of customer experience through anticipating, managing and resolving concerns, requests inquires and successes
- Liaise with community leaders, groups, sponsors and external groups
- Ongoing assessment of community needs
- Manage community events (including analyzing follow-up reports and debriefing)
- Develop strategies to increase customer recruitment and retention

**4.**Program Development**
- Report on trends and areas of growth including future opportunities
- Manage quality programming through ongoing program visits
- Manage program development and brochure development processes
- Form and implement action plans to meet targets and potential growth
- Assist Recreation Supervisor with marketing and business plan
- Manage internal marketing of programs within community centre

**5.**Budget**
- Build revenue strategies to increase financial stability
- Collect, coordinate, analyze, monitor and report budget submissions, actuals and forecast to Supervisor
- Manage current budget of expenditures related to program area ensure budget compliance meet necessary sign offs and approvals

**SELECTION CRITERIA**:
**EDUCATION**:

- Post-secondary degree or diploma preferably in related field (i.e. Gerontology, Recreation & Leisure, Kinesiology, Physical Education)

**EXPERIENCE**:

- Minimum 3 years experience in recreation programming and/or facility management

**OTHER SKILLS AND ASSETS**:

- Excellent public relations skills and ability to effectively deal with the public
- One year supervisory/team lead experience working with staff and volunteers
- Knowledge of provincial and other legislative regulations pertinent to program discipline
- Exposure to budgeting and financial management
- Proficiency in MS Office
- Able to work variable, scheduled hours including evenings and weekends
- Current Standard First Aid/CPR-C
- Valid Ontario non-probationary Class G Driver’s License and have access to a vehicle

**Aquatics**: Aquatic Supervisor Training or Aquatic Management Training AND Aquatic Safety Inspectors
- Above considered to be an asset for non-aquatic managers

**Fitness**: Strongly recommended current FIS or PTS certification with CanFit Pro and/or CSEP and/or equivalent certification with recognized affiliation

**Golf**: PGA of Canada Class A member and Diploma in Professional Golf Management or equivalent

- **_Various tests and/or exams may be administered as part of the selection criteria._

**LI-SE**

**#LI-Onsite**

**Interview**:Our recruitment process may be completed with video conference technology.

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