Account Manager

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth - Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems

**Job Description**:
**SCOPE OF POSITION**
- To create a unique Expeditors customer experience through total ownership of and accountability to:

- Understand global customer's profile, needs and expectations.
- Retain existing business and continuous pursuit of global business development
- Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide

**REPORTING STRUCTURE**

District Customer Retention and Development Manager

**SYSTEM & TOOLS & ACCOUNT ADMINISTRATION**
- Proper Customer Organization structure in CRM following the company's global standards
- CRM input and management ensuring data integrity at all times.
- Assist in creating and maintaining Customers SOPs and ensure full ownership of tactical responsibilities by operation and customer service teams
- Set the right expectations internally as well as externally with the customers
- Leverage and implement Expeditors reporting tools and value add solutions internally and externally with all selected customers
- Evaluate their usage and quantify their cost savings/cost avoidance
- Utilize corporate approved templates and presentations and customize when necessary

**RETENTION**
- Establish proper customer business mapping to ensure complete understanding of customer's global business, stakeholders, spending, strategy, goals, etc.
- Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals.
- Ensuring global visibility and collaboration across Expeditors network (Strategic updates, KPls, service deliverables, initiatives, etc. )
- Penetrate customers organizational structure at all levels, developing relationships beyond the main point of contact at all locations
- Initiate value added solutions based on Expeditors service offerings and technology.
- Ensure and drive the appropriate global alignment and engagement with the customer through meetings and reviews

**DEVELOPMENT**
- Pursue a larger global wallet share with all customers, while promoting up and cross selling with all customers at all locations
- Collaborate with the various departments and branches through regular meetings and joint calls to promote existing and new service offerings at all locations
- Ownership, accountability, and ongoing management of global pipeline and opportunities to ensure a healthy growth potential and faster business closure
- Promote Expeditors marketing activities and customer events

Schedule regional & international travel when necessary to address global business need and growth potential

Continuous review of customers revenue report and analysis aimed at identifying “at risk” customers and negative trends

**Qualifications**:
**QUALIFICATIONS**
- Must have bilingualism in French & English, both spoken and written proficiencies
- University or equivalent business qualifications
- Minimum 3 years Expeditors or industry experience
- Proven work experience in business development
- Knowledge of Expeditors product and services
- Knowledge of required Expeditors operating systems
- Proficient in MS Office and CRM software
- Strong presentation skills
- Proven project management skills
- Strong analytics skills
- Ability to perform and meet KPI requirements
- Proven problem solving and interpersonal skills
- Charismatic with an ability to connect

**MEASUREMENT OF SUCCESS**
- Annual performance review
- Has an active sales pipeline for most customers.
- Global revenue development and product diversification of district owned accounts
- Ratio of unplanned customers lost
- CRM data integrity and timeliness
- Customer meetings and reviews as required

Additional Information

Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- RRSP Retirement Savings Plan
- Employee Stock Purchase Plan
- Training and Personnel Development Program