Account Manager

**Account Manager**

ARL Solutions provides specialized resources and customized business solutions to address the automotive industry recovery needs.

We are fast-growing business supported by a high energy, innovative and performance driven team. ARL takes great pride in its ability to provide the highest level of quality service for its clients. Our success in providing best-in-class performance is based on its commitment to excellence and backed by a strong team culture built on a foundation of strong ethics and core values.

We are incredibly proud of the team we have built and are looking for like-minded individuals to help us in our continued growth. Our mission is to optimize recovery performance in a professional and customer centric manner, preserving our client’s brand.

**Position Summary**

This position reports to the Director of Operations and is responsible for assisting our Clients In mitigating financial losses through our specialized services in vehicle recoveries. This includes managing the end-to-end process of locating and repossessing securities, negotiating payment arrangements, and managing client requests and updates.

**Required Competencies**
- Excellent communication skills in both French and English.
- Effective written skills and the ability to accurately document account activity.
- Strong negotiation skills and the ability to be persuasive in a professional and courteous manner.
- Strong ability to search on-line and leverage city and telephone directories, street listings, social media, various search engines and programs to locate debtors.
- Proficient with computers and Microsoft programs such as Excel, Word, PowerPoint, and Outlook.
- Excellent investigative instincts and communication skills with the ability to probe effectively to elicit new information to locate debtors.
- Ability to work well with others in a team setting and work autonomously.
- Demonstrate strong work ethics, ownership, and commitment to excellence.
- Act professionally, demonstrating personal and professional integrity and demeaner.
- Display leadership skills, be innovative and take initiative to enhance individual and company success.

**Key Job Responsibilities**
- Receive incoming requests for skip tracing. Log, track, and monitoring of file placements.
- Conduct searches based on the position summary above to locate individuals or property.
- Account outsourcing and follow up with 3rd party vendors.
- Participate in monthly meetings with the Manager to review progress and contribute to same to improve objectives.
- Maintain a working queue of approximately 50 - 100 files with the ability to multitask.
- Remain current with required training and industry standards.
- Assist as required with various other tasks such as compliance testing, training and or other assigned projects.

**Job Qualifications**
- Minimum two years work experience in the financial and, or call centre industry with preferred experience in skip tracing, collections and account management.
- Bureau de la Sécurité Privée Investigation Permit (can be obtained post hiring).
- Computer proficiency with thorough knowledge of Microsoft Office Suite (Outlook, Word & Excel), Strong interpersonal, organization, negotiation and decision-making skills.
- Bilingual communication skills (verbal and written) with demonstrated ability to interact with peers, management, and clients in a pleasant and professional manner.
- Experience working effectively within a team environment, handling a demanding workload with the ability of taking on additional tasks and responsibilities as required.

**Working Conditions**
- Indoor call centre office workspace in climate-controlled environment, adequate ventilation, and lighting.
- Must be able to sit at a computer for long periods throughout the workday, with intermittent periods of standing, walking to carry out essential duties of the job.

**Gestionnaire de Compte**

ARL Solutions fournit des ressources spécialisées et des solutions d’affaires personnalisées répondant aux besoins de reprise de possession dans l’industrie du financement automobile.

Nous sommes une entreprise à croissance rapide soutenue par une équipe énergique, innovante et axée sur la performance. Le succès d’ARL repose sur son engagement envers l’excellence et s’appuie sur une culture organisationnel fondée sur l’éthique et des valeurs fondamentales.

Nous sommes incroyablement fiers de notre équipe et nous recherchons des personnes partageant les mêmes idées afin de nous aider dans notre croissance continue. Notre mission est d’optimiser la performance de manière professionnelle, efficace et centrée sur le client, en préservant l’identité de marque de nos clients.

**Résumé du poste**

Ce rapportant directement au Directeur des Opérations, le titulaire de ce poste est chargé d’aider nos clients à atténuer les pertes financières grâce à nos services spécialisés dans la récupération de véhicules. Cela comprend la gestion du pro