Automotive Service Advisor

**Woodbine GM in Etobicoke, ON, is NOW HIRING an Experienced Automotive Service Advisor to assist our customers on the drive with their vehicle maintenance and repair needs while providing the type of award-winning customer service we want to be known for. If you are an outgoing people-person, with a love for automotive, and experince working the drive - we want to talk to you about a CAReer with Woodbine GM**

At **Kaizen Automotive Group**, we’ve built a reputation for excellence through our commitment to continuous improvement, employee empowerment, and a customer-first mindset. With a growing portfolio of brands and expanding presence across Canada and the United States, we offer exciting opportunities for individuals looking to be part of a dynamic, award-winning team. Joining **Kaizen Automotive** means you will have the opportunity to work alongside talented professionals in a supportive environment that fosters growth, innovation, and success. If you're passionate about cars, committed to quality work, and ready to take your automotive career to the next level, the **Kaizen Automotive Group** wants to hear from you

As a family-owned and operated company, the **Kaizen Automotive Group** is committed to providing our team members with access to the benefits and support they need along their professional journey to feel happy, healthy and valued. **That is why our team is proud to provide the following benefits as options for our Full-Time employees**:

- Competitive Compensation
- Supplemental Medical Coverage
- Dental and Vision Plans
- Discounted Prescription Coverage
- Company Pension
- Paid Time Off
- Short and Long-Term Disability
- Paid Life Insurance
- Employee and Family Assistance Programs
- Vehicle Purchase & Service Discounts
- Paid Professional Development & Certification Assistance
- Company Wide Appreciation Events & Contests
- And SO MUCH MORE

**JOB DESCRIPTION**

The **Service Advisor** is responsible for accurately identifying and verifying a customer’s needs, and providing professional, courteous, and positive customer service. The role must be able to effectively communicate to the customers the accurate cost of services and parts and the time of completion. The Service Advisor must keep up to date on new and used vehicle warranty repairs and how to administer them according to the manufacturer warranty guidelines.

**RESPONSIBILITIES**
- Meet and greet service customers promptly in a professional and courteous manner
- Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs
- Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements
- Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers
- Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services
- Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
- Conduct post-repair follow up
- Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer
- Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors

**REQUIREMENTS**
- Two or more years of previous experience as a service advisor
- Experience in handling multiple priorities in a fast-paced environment
- Outstanding communication skills in both verbal and written
- CDK Service experience preferred
- A desire to work in a commission, performance-based, environment
- Great attitude with a high-energy personality
- Excellent customer service skills
- Professional appearance and work ethic
- Ability to work well in a process driven environment
- High School diploma or equivalent
- Valid driver’s license

INDCFO

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$90,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Service Advisor: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person