Sales Lead

Description:
**The Callaghan’s Vision**:
To make life better by building community and igniting the adventurous spirit that lives within us all.

We define “success” differently than most. Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back by helping to empower underprivileged children is paramount to The Callaghan’s success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together.

Callaghan Country Wilderness Adventures is part of evo’s family of business which includes hospitality and retail operations across North America and in Japan.

**The Job**

In addition to your sales role, you will be responsible for warmly welcoming and registering guests upon their arrival at our staging area, coordinating overnight parking, presenting waivers, showing maps, offering weather information, taking photos and generally building the anticipation of the adventure that is about to begin.

**What you will do**- Act as ambassador and liaison for company with partners, associations, guests, and potential guests
- Employ expert product knowledge and selling techniques to promote products, services, and packages that, in turn, generate sales leads
- Engage all inquiries with warm and inquisitive conversation, building a meaningful rapport
- Estimate or quote prices, policies, itineraries, and travel information
- Counsel customers on terms and conditions of reservations e.g. cancellation policies
- Negotiate contracts with guides, groups, and specialty markets
- Book reservations in the webrezpro property management system
- Process booking payments
- Accept lunch guest payments in POS and relay daily reservations to Lodge team
- Meet or exceeding sales targets as set out by management
- Communicate with Client Service Specialist about accepted reservations and guest expectations ensuring appropriate transfer of guest profile in CRMS
- Handle in-person and digital complaints or concerns with care leading to corrective action and follow-up
- Promote cohesive teamwork and quality service through daily communications and coordination
- Identify and solicit new clients or target groups
- Preparing and providing product knowledge presentations as assigned
- Representing The Callaghan brand and products at local tradeshow events
- Assist marketing team with sales campaigns and targeted promotions

**Requirements**:
**What you will need**- Must have own transportation (The Callaghan Valley is not serviced by transit)
- Embodies, honors, and lives our core values: The Great 8
- Previous experience in sales with a demonstrated understanding of the sales process and dynamics
- Excellent written and verbal communications skills with a knack for building rapport and relationships
- Must be a self-starter with the ability to work in a team environment, take initiative, assess priorities and multi-task, competently
- College diploma or university degree in business administration, tourism & hospitality, and/or ski area management may be an asset
- Previous experience in guest service, hospitality, and / or adventure tourism an asset
- Will perform a variety of activities with a high level of accuracy within an, often, high-stress and fast-paced work setting (reliably, during peak periods such as the Christmas Holidays)
- Agreement to abide by all company health and safety policies & protocols
- Demonstrated initiative in community and volunteer endeavors
- Personal time commitment to a full season contract with The Callaghan

**What’s in it for you**:
**Wage**:The base wage for this role ranges from $20.00 to $25.00. Where you land in that range depends on your skills and experience, and we also factor in internal pay equity. While the full range is listed for this role, we rarely hire at the top of the range, leaving room for professional and financial growth in role.

**Benefits Entitlement**:
- Eligible for employer subsidized HOUSING in Whistler, BC
- 5 Sick days per calendar year
- Charitable giving match
- 40% off full-price retail merchandise from evo Whistler retail locations during term of employment (excludes all bikes)
- 10% off full-price bike completes from evo Whistler retail locations during the term of employment
- 50% off full-price vertical product at evo Whistler retail locations during term of employment
- 50% off service and labour at evo Whistler retail locations retail locations during term of employment
- Free gear rentals at evo Whistler retail locations during term of employment
- A complimentary 202425 Season Pass for The Callaghan

**Perks**:
- Casual work environment
- Opportunities to combine Volunteer hours/initiatives in the workplace
- Access to supplier staff deals
- Free personal usage of Rental Equipment including Salomon classic and skate packages + demo line, snowshoes, and touring gear
- Team r