Lead Product Sales

Come work and play in the mountains Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.

Join us to create your Experience of a Lifetime

**Job Benefits**
- Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
- RSP Options (after 12 months or 2000 cumulative hours of service)
- Employee Assistance Program
- Excellent training and professional development
- Referral Program

Seasonal Full Time roles are eligible for the above, plus:

- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans

**Top five reasons to work in Product Sales and Services: Snow School Sales Concierge**
- **
Team Environment** - A chance to meet and work with interesting people from around the world and build lifelong friendships.
- ** Leadership - **A dedicated support team that focuses on YOUR needs.
- ** Growth** - Utilize your skills while building new ones. Gain confidence and valuable experience.
- ** Variety** - Every day offers new experiences.
- ** Social**:

- The most fun you will ever have at work and after work

**Job Specifications**:

- Starting Wage: $21 / per hour
- Shift & Schedule Availability: Full Time
- Skill Level: Team Lead

Snow School Concierge is expected to provide guests of Whistler Blackcomb with assistance that will ensure that they have the ultimate Whistler experience during their stay. This will include the Concierge having good knowledge of the various Whistler establishments/activities, working closely with our private instructors; liaise with other departments and strategic partners and to demonstrate a passion for enhancing the guest’s resort experience. Primarily, our foremost goal will be to increase revenue for our outlets but they assist guests by booking other Whistler restaurants and activities as required.

The Concierge Team will also provide support in other areas when quiet, which include shifts in our frontline Snow School Sales and Guest Services locations, our Call Centre, and assisting the Private Lesson Team when required.

**What you’ll be doing**:

- ** Reflect at all times a commitment to first-class service by being a high-profile ambassador of Whistler Blackcomb Mountain and Vail Resorts.**:

- ** Provide a high level of service**_ _**and provide accurate information to our guests as it pertains to all aspects of Whistler Blackcomb Mountain and Vail Resort operations.**:

- Provide a high level of service to selected clientele by administering the membership process for myMountain Club, myMountain Club Elite and the Loyalty program accurately.
- Work with professionalism in an office based role, and also have transferrable skills to work efficiently in a frontline role.
- ** Be available to the pros on a daily basis for any concierge needs for their clients.**:

- ** Work closely with the scheduling team to ensure the pros scheduling needs.**:

- **Handle all telephone inquiries and complaints in a professional and competent manner employing a win-win attitude.**:

- **Take ownership and follow up as required with all guests, employing effective communication with your peers.**:

- ** Liaise with the appropriate departments on reservations and special requests from clients.**:

- **Work with Whistler Heli-ski on booking their clients into the Intro to Heli-ski private lesson.**:

- **Know and be up-to-date on all prices, programs, events and policies of Whistler Blackcomb.**:

- ** Will be required to work at the frontline sales locations which include our frontline Guest Services locations, our Call Centre, and assisting the Private Lesson Team when required.**:

- ** Be responsible for the maintenance and expansion of the guest database and ensuring to accurately collect guest information at all times.**:

- ** Coordinate the collection of information in order to pre-print vouchers, gift card creation and communication to pros to pick up in advance for clients.**:

- Assist with additional duties set by the supervisor and/or manager when necessary.
- Demonstrate our core values: Serve Others, Do Right, Drive Value, Do Good, Be Safe, Have Fun, and Be Inc