Team Lead-Retail

3 weeks ago

Whistler, Canada Roots Full time

OverviewThe Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.ResponsibilitiesLead and motivate the sales team to exceed goals; act as a liaison between leadership and sales associates.Provide support and coverage to the Store and Assistant Managers in their absence; model selling and customer service behaviours.Demonstrate a customer-obsessed selling culture and build brand loyalty through product knowledge.Partner with store management to execute action plans, optimize results, and ensure effective execution of store operations.Coaches associates on customer service fundamentals and provides positive feedback.Assist in onboarding and trainings for new associates.Oversee and delegate tasks to maximize efficiency of store operations; communicate performance feedback to management.Ensure adherence to company policies, procedures and guidelines; manage opening/closing procedures and inventory duties as directed.Ensure the team receives scheduled breaks and maintains open communication on the sales floor.Support POS management, daily banking procedures, and timely reporting where applicable.Qualifications1+ years related experience in a retail apparel environment (luxury retail experience is a plus).Proven ability to lead a sales team; respected as a leader among peers.Experience with POS management, daily banking procedures, and reporting.Strong organizational and problem-solving skills.Passion for delivering exceptional customer experiences.Collaborative but self-motivated; available for varied weekly shifts, including weekends, closing, and holidays.Why join ROOTS?Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are interested in retail and fashion and who enjoy challenges and share our vision for a safer, cleaner, healthier planet. All members of our team are encouraged to ‘spread their roots’.HOW TO APPLY Apply now. We thank all applicants; only those most qualified will be contacted. #J-18808-Ljbffr

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