Clinical Receptionist

Requisition ID: 15349
Department: Ottawa Public Health
Service: Ottawa Public Health Dept.
Branch: ComHlth,Wellness&Chro DiseasePrevService
Employment Type: 1 Full-time Temporary - Up to June 30th, 2025
Work Hours: 35.00 hours per week
Affiliation: CUPE 503 Inside/Outside
Salary Information: $59,153.64 - $69,209.14 annually (2024 rates of pay)
Location: Sexual Health Ctr. 179 Clarence Street
City: Ottawa, ON
Job Category: Ottawa Public Health
Application Close: 26/11/2024

**JOB SUMMARY**
- The mandate of the Health Protection Service is to advance the health of Ottawa residents through the provision and delivery of integrated, client-centric health protection services and programs including: Infection Prevention & Control, Sexual Health, Communicable Diseases, Outbreak Management, Substance Misuse, Emergency Preparedness, Response and Recovery, Food Safety, Safe Water, Health Hazards Prevention and Management, and Healthy Environments as outlined in Ontario Ministry of Health and Long-Term Care standards, protocols and guidelines.- You perform all phases of clinical reception duties including greeting clients, answering phones, scheduling appointments, inputting data, maintaining an accurate patient/records management system, accepting payments for sales and providing test results to clients. You also provide administrative support to ensure the smooth operation of the clinic.**EDUCATION AND EXPERIENCE**
- Completion of 1 year post-secondary certificate in office administration or related field- Minimum of 2 years of related office/administrative experience, preferably in health clinic/setting- Experience with graphics and desktop publishing procedures and software is desirable**KNOWLEDGE**
- Office and clinical administrative procedures
- Advanced word processing skills
- Excel and Power point software at the intermediate level
- Database software including, but not limited to, systems such as iPHIS
- Various features of fax machine and photocopier to level of simple troubleshooting and for the coaching of others
- Knowledge of basic medical terminology and harm reduction approach
- Knowledge of applicable health and safety legislation, including the rights and duties of workers

**COMPETENCIES, SKILLS AND ABILITIES**
- Strong interpersonal and communication skills combined with excellent customer service skills especially during busy period, stressful situations or emergencies
- Ability to deescalate client interactions in a safe manner
- Detail oriented, able to schedule appointments meticulously, prepare individual client records correctly using an electronic database
- Processing payments from the public (our clients) accurately following protocol
- Organize and prioritize work
- Format documents using the concepts taught at Advanced Word level
- Use Excel to intermediate level
- Use PowerPoint to prepare presentations
- Search and retrieve information from the Internet
- Generate computerized reports
- Proofread and edit documents processed
- Set up and maintain filing systems, both hard copy and electronic forms
- Use scanner and colour printer and other office equipment effectively and efficiently
- Displays initiative, reliability, flexibility, punctuality and good judgement skills
- Non-judgemental and discretion on sensitive issues
- Able to work in an environment of changing priorities and multiple demands
- Develops a general understanding of public health issues, able to work with the public to provide frontline services
- Able to work effectively in environment focusing on sexual health and harm reduction
- Clear communications skills
- Good interpersonal skills including establishing an effective working relationship with professional staff and other branch support staff
- Problem-solving skills
- Organizational and time management skills
- Work a variety of shifts covering day and evening service periods

**WHAT YOU NEED TO KNOW**
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.