Reservations Manager

2 days ago

Toronto, Canada Hotel X Toronto Full time

Reporting to the Director of Revenue Management, the Reservations Manager is accountable for managing the daily operations of the Reservations Department and supporting the Reservations team in achieving departmental objectives. Role and Responsibilities - Lead the Reservations team by ensuring proper hiring, training, and scheduling. - Be conversant with the property's room types, amenities, and different promotional packages to inform guests calling in to make reservations. - Work with DORM to monitor inventory and troubleshoot problem dates. - Build and maintain new and existing rate offers. - Support Leisure and Group Reservations Agents daily to ensure tasks are completed efficiently and accurately. - Audit future reservations from all internal and external sources to ensure accuracy. - Assist in the preparation of group resumes, setting up billing, pre-blocking and preparing vouchers if needed. - Daily room inventory balancing and comparing future rooms on the book in all systems to ensure accuracy of inventory - Attend Pre-Convention and Revenue Management meetings as required. - Find opportunities to exceed our guests' expectations by being intuitive, ensuring the /"right guest is in the right room/", and enable our front-line colleagues to deliver exceptional service during our guests' stays. - Support the team by responding to inbound calls for reservations, guest service questions, and appropriate transfers to other departments, as needed. - Update and compile reservation and revenue related reports. - Liaising with Sales/Catering and Front Office teams regarding group bookings/room blocks. - Ensure proper selling techniques and strategies are utilized to maximize room revenue. - Inform the DORM of any obvious market trends, keep abreast with the selling of room’s inventories on various extranets and be able to participate in yield meetings when necessary. Qualifications Minimum of 2 years front desk, reservations supervisory experience in a Hotel or related industry; experience within a luxury hotel environment is a plus. Must have excellent oral/written communication and interpersonal skills and must be able to interact with all levels of guests in a professional and cordial manner. Exceptional organizational/problem-solving skills must be self‑motivated and very detail oriented. This position requires someone who is computer literate with MS office applications and preferably the following hospitality programs – Opera Flexible shift availability including evenings, weekends and holidays. Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process. We thank all applicants; however, only those selected for an interview will be contacted. #J-18808-Ljbffr

  • Reservations Manager

    2 weeks ago

    Toronto, Canada Track & Field Full time

    **RESERVATIONS MANAGER** The Reservations Manager is responsible for assisting the Events Manager and General Managers with guest inquiries, reservations, and events booked at Track & Field, Hail Mary, and Bangarang. This position will report directly to the Events Manager. The Reservations Manager will be responsible for booking reservations, sending...

  • Reservations Manager

    3 days ago

    Toronto, Canada Hotel X Toronto Full time

    Reporting to the Director of Revenue Management, the Reservations Manager is accountable for managing the daily operations of the Reservations Department and supporting the Reservations team in achieving departmental objectives. Role and Responsibilities Lead the Reservations team by ensuring proper hiring, training, and scheduling. Be conversant with the...

  • Reservations Manager

    3 days ago

    Toronto, Canada Hotel X Toronto Full time

    Reporting to the Director of Revenue Management, the Reservations Manager is accountable for managing the daily operations of the Reservations Department and supporting the Reservations team in achieving departmental objectives. Role and Responsibilities Lead the Reservations team by ensuring proper hiring, training, and scheduling. Be conversant with the...

  • Reservations Manager

    2 weeks ago

    Toronto, Canada Park Hyatt Toronto Full time

    Summary **find your place at park Hyatt Toronto**:Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun.** **At Hyatt, diversity, equity and inclusion are at the core of our purpose, _to care for people, so they can be their...

  • Reservations Manager

    7 days ago

    Toronto, Canada Goway Travel Limited Full time

    **Reservations Manager**:** Job Type**:Full Time (Multiple positions available) **Position Title**:Reservation Manager **Location: Toronto** **Reporting to: Carolyn Weppler** Here at Goway, we believe that globetrotters from all walks of life deserve unforgettable travel experiences. Our Destination Specialists (Travel Sales Consultants) help us provide...

  • Reservations Manager

    4 days ago

    Toronto, Canada Goway Travel Limited Full time

    **Reservations Manager** * **Job Type**: *Full Time (Multiple positions available) **Position Title**:Reservation Manager **Location: Toronto** **Reporting to: Carolyn Weppler** Here at Goway, we believe that globetrotters from all walks of life deserve unforgettable travel experiences. Our Destination Specialists (Travel Sales Consultants) help us provide...

  • National Reserve Manager

    2 weeks ago

    Toronto, Canada Breakthru Beverage Group Full time

    Overview: Breakthru Beverage Canada (BBC) is the leading Sales Broker in the Canadian marketplace representing suppliers such as Diageo, Casamigos, Aquilini Brands, EPI and Lucas Bols. At BBC, we put a premium on building a strong team culture and we measure success through the daily practice of our Breakthru values. With this foundation in place, we...

  • Reservation Agent

    2 weeks ago

    Toronto, Canada Hotel X Toronto Full time

    **Job Summary** To handle, process and respond to reservations requests, enter group rooming lists into the computer, pre-block guest rooms and coordinate group resumes between the Sales and Front Office departments. **Role and Responsibilities** - Responsible contact for entering rooming list, group resumes, setting up billing, pre-blocking, preparing...

  • Reservations Agent

    1 week ago

    Toronto, Canada SoHo Hotel Toronto Full time

    **About The SoHo**: The SoHo Hotel Toronto, a member of The Preferred Travel Group, is the most sought-after luxury hotel in the City of Toronto. We achieve this by offering our guests an unprecedented hotel experience in a unique and stylish environment. We pride ourselves in offering some of the largest and most spacious hotel rooms and suites in Downtown...

  • Reservations Coordinator

    58 minutes ago

    Toronto, Ontario, Canada The MRG Group Full time

    Reservations CoordinatorThe MRG GroupToronto, ONWho We AreThe MRG Group is a leader in experience creation and Canada's largest independent entertainment company. Since 2008, we've built a diverse portfolio spanning live music, hospitality, ticketing, travel, and events.12+ hospitality properties and 7 venues across Canada, including iconic spots like ...