Front Desk Agent

1 week ago


Salt Spring Island, Canada Hastings House Country House Hotel Full time

Hastings House is a boutique Relais and Chateaux hotel on 22 acres of beautiful gardens and grounds. The Front Desk Agents are in a tight-knit crew at the heart of the Reception and Office teams. We are currently seeking a fall/winter Front Desk Agent for 30-40 hours a week with the possibility of advancement and a continuing full-time position when the hotel opens in mid-March.

**Responsibilities**:

- Taking hotel, restaurant and spa reservations over the phone
- Processing online hotel reservations
- Accurately recording guests’ booking details
- Taking payments
- Coordinating with Spa therapists working when the hotel is closed
- Processing gift cards
- Speaking with future guests about how to get to Salt Spring and the offerings of the hotel and island as a destination

**Qualifications**:

- Enthusiastic and detail oriented
- Have a passion for hospitality and offering guests a great experience
- Significant customer-service experience
- Experience with MS Office
- Experience with WebRez Pro, Touch Bistro or BookedIn an asset
- Ability to start training and working in October

*Renovated, subsidized staff housing available close to the hotel and to town

*Extended health and dental benefits after three months of employment

Pay: From $22.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Extended health care
- On-site parking

Ability to commute/relocate:

- Salt Spring Island, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 2025-09-26
Expected start date: 2025-09-29



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