Product Owner, Omni

1 week ago

Toronto, Canada Canada Goose Inc. Full time

Company Description

Canada Goose isn't like anything else. We’ve built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. Our purpose-based platform HUMANATURE and philosophy that humans are a part of nature and nature is a part of us informs everything we do. From the materials we use to the products we make, everything is meticulously crafted and built to last. At Canada Goose we endure any condition, observe every detail, and take the long view in order to keep the planet cold and the people on it warm.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they’re yours for the taking.

**Job Description**:
**Job Purpose**:
The Product Owner combines their knowledge of global operations, business processes, data, web analytics, user behavior and market requirements balanced with business rules to craft user stories and manage product backlog for the sustainability and growth of Canada Goose’s Omnichannel. The Product Owner is a key point of contact and serves as a bridge between development, design, and business stakeholders. The Product Owner will support various stages of the Omnichannel platform product development life cycle.

**Key Responsibilities**:

- Conduct business requirement gathering and elicitation for: Omnichannel Projects, such as BOPIS (Buy Online Pick Up In Store), SIO (Store Inventory Online) and Digital Clienteling - to name a few - as well as special projects when required
- Provide global support to business and cross-functional teams on all Omnichannel Initiatives that are live in the market, while continuing to provide strategic alignment and vision for net new upcoming Omnichannel Initiatives
- Work closely with CG Insights Team to collect, review, and analyze project KPIs and success metrics for Omnichannel Initiatives - in turn, collaborate to proactively communicate data and insights to relevant lines of business
- Work with PM to proactively review Product Roadmap and discuss epics, features, and timelines on all projects in the queue and constantly groom and prioritize on a regular basis.
- Create customer journey maps, user stories, diagrams, screen/interface designs annotations, functional specs and maintain product backlogs.
- Create UAT plans, UAT cases and training material to facilitate UAT
- Works with designers and digital agencies alike to develop, annotate and test UX/ UI
- Manage and maintain relationships with vendors on a day-to-day basis
- Tracks and prioritizes defects and releases to production
- Be the bridge between design, development, and business
- Maintain existing documentations and knowledge base

**Experience, Education and Designations**:

- A post-secondary degree in Business, Computer Science or Engineering or the equivalent experience demonstrated by progressive responsibilities.
- 3+ years’ experience in a business analysis or e-commerce operations role.
- Solid understanding of Agile methodologies, CSM, CSPO an asset.
- Proficient technical knowledge of digital/ecommerce technologies and web development.

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