Technical Product Owner

Are you a self‑starter who loves technical challenges? Are you passionate about delivering high‑quality, user‑friendly solutions? If so, then we want to hear from you At Manulife / John Hancock we are seeking a passionate and experienced Technical Product Owner to partner with our Omni‑channel Platform team, driving the development and delivery of key capabilities that enhance our communications experience. This role will influence priorities and ensure alignment with business objectives, while collaborating closely with the platform team. The ideal candidate will have a strong technical background and a deep understanding of customer‑centric product development. In this role, you will be responsible for communicating effectively with business stakeholders, gathering business requirements, and translating them into actionable technical stories for the development team. As the Technical Product Owner, you will ensure that the squad adheres to agile practices, including conducting regular ceremonies such as sprint planning, reviews, and retrospectives. You will also be responsible for planning the technical roadmap, prioritizing features, and ensuring that delivery is on track to meet business objectives. Your leadership will be crucial in driving innovation and maintaining a seamless communication experience for our customers. Position Responsibilities Collaborate with the Omni‑channel communications platform team to deliver a seamless and efficient communication process for our customers. Collaborate with cross‑functional teams to gather and prioritize requirements, ensuring alignment with business goals. Monitors and generates reports on product KPIs. Utilize data and customer feedback to continuously improve the digital communication experience. Manage the technology product backlog, define user stories, and set sprint goals. Act as the primary liaison between stakeholders and the development team, ensuring clear communication and understanding of product vision and goals. Monitor and report on product performance, making data‑driven decisions to enhance the customer experience. Monitor system performance, identify optimization opportunities, and ensure seamless operation. Develop and maintain technical documentation for business and technical processes. Lead the development and execution of a long‑term platform strategy aligned with technology architectural and business goals. Brings an innovative mindset to improving and elevating technology solutions and enablers. Required Qualifications Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field (or equivalent experience). 5+ years of experience in a project management, technical product owner, platform owner, engineer, or similar role. Strong understanding of life insurance industry workflows and processes, particularly relevant to the products being used. Excellent communication, collaboration, negotiation, and interpersonal skills. Ability to translate business needs into effective solutions. Experience with program and agile delivery methodologies. Proficiency in troubleshooting and problem‑solving. Excellent analytical and problem‑solving skills. Preferred Qualifications Experience with project tracking software (e.g., Jira). Experience with Azure, AKS on Azure. Experience with cloud platforms (e.g., AWS, Azure). Experience with DevOps principles and tools. Experience with version control systems (e.g., Git). Experience with Agile methodologies. When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. Manulife and John Hancock Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite . EEO Statement Manulife es un empleador que ofrece igualdad de oportunidades. En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Location Boston, Massachusetts Work Modality Híbrido Salary Range $87,990.00 USD - $163,410.00 USD Benefits Manulife/John Hancock ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de ahorro 401(k) o de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de días libres pagos en EE. UU. contempla hasta 11 días festivos, 3 días personales, 150 horas de vacaciones y 40 horas de licencia por enfermedad (o más cuando lo exija la ley) por año, y ofrecemos todos los tipos de licencias contempladas por la ley. #J-18808-Ljbffr