Program Manager

Company Biography
Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational opportunities abound.

People have always been OSMH’s greatest strength. Our committed team has helped our community for over a century. We offer an environment where each individual works interdependently towards common goals: we value Trust, Courage and Teamwork. We are an organization where individuals’ contributions are valued and there are many opportunities for personal growth and development.
Position Summary

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- The Program Manager, Peri-Operative & Peri-Anesthesia Services works collaboratively with the Program Director and Program Medical Director, as well as Department Chiefs to provide leadership congruent with the Vision, Mission, Values and strategic objectives of the organization. The Program Manager is an innovative and highly motivated individual who provides leadership and fosters partnerships with internal and external stakeholders while promoting safe, effective, evidence-based and quality outcomes. The Program Manager is responsible for the OR/PACU/Day Surgery/PAC/ENDO/MDRD departmental planning, evaluation, budget development, resource allocation, utilization management, safety and risk management.

**PRIMARY RESPONSIBILITIES**:
Contributing to maintenance of relationships/partnerships through:

- Establishing, developing and maintaining collaborative, collegial and interdisciplinary partnerships with all internal/external stakeholders to facilitate care for patients across the continuum of care.
- Utilizing effective problem solving options/alternatives to achieve best possible outcomes for all involved.
- Facilitating partnerships to: define the needs of the program, identify needs of the populations served, problem solve common issues and formulate action plans to enhance the delivery of quality care.

Ensuring quality communication throughout Peri-Operative & Peri-Anesthesia Services and partner services by:

- Meeting regularly with the Program Director/ Medical Director, Managers and direct care providers within the Program and periodically as required with Vice President, Patient Care & Chief Nursing Executive, y, Chief of Staff, other Physicians, and other community stakeholders to ensure a timely communication of information and feedback.
- Creating and maintaining effective communication processes with direct reports, between Programs, interdisciplinary Program team(s), the patient, the family and the community.
- Evaluating the effectiveness of communication systems and mechanisms
- Fostering an environment that enables communication, creative thinking and participation by modeling approachability, visibility and effective written/ verbal interpersonal skills.

Ensuring quality resource management and measurement of Peri-Operative & Peri-Anesthesia Services through:

- Conducting annual engagement/performance reviews for all direct reports, identifying performance deficits in collaboration with Professional Practice, and implementing remedial measures which may include progressive disciplinary action up to and including termination of employment.
- Monitoring and maintaining attendance management of all direct reports.
- Scheduling staff, allocating leaves of absence, vacation schedule planning and authorizing overtime consistent with the operational needs of the unit(s) and within the scope of contractual requirements.
- Daily fiscal and operational management of the program inclusive of risk management, workload analysis, participation in patient care rounds (as applicable), communication with direct reports/patients/families, provision of quality care and conflict resolution.
- Communicating/reporting to the Program Director on a regular basis.
- Identifying educational needs of the staff/unit and collaboratively planning strategies with Professional Practice to meet those needs.
- Conducting regular unit/service meetings to ensure all direct reports have opportunity to receive or exchange information.

In conjunction with the Program Director and Program Medical Director, responsible for:

- Evaluating human resource needs collaboratively with Human Resources, and direct care providers to select, retain and recruit individuals to meet the needs of the Program.
- Establishing performance expectations, program goals, objectives and performance measures congruent with the Vision, Mission Values, Strategic Objectives and standards of the organization, collaboratively with colleagues and team members.
- Monitoring internal and external customer service data as an indicator/ expectation of performance, ensuring prompt follow-up on customer complaints/concerns and utilizing data as opportunity for improvement or to celebra