Customer Service Clerk

4 days ago

Burlington, Canada City of Burlington, Ontario Full time

**Description**:
**Working for the City of Burlington**

A great career is closer than you think. Come work for the City of Burlington, where you’ll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.

**Location**

**Position Overview**

Reporting to the Customer Service Coordinator, the Customer Service Clerk is responsible for providing direct customer service at community centres, arenas, and pools. This includes registrations, membership sales, and drop-in admissions.

**Responsibilities**

You will be responsible for:

- Providing welcoming reception duties and customer service to community members and visitors.
- Maintaining knowledge of a wide range of recreation program and facility information.
- Performing transactions with various payment types for program admissions, registrations and other department services, as well as completing end of shift deposits.
- Liaising with program and facility staff to support a positive customer experience including issue resolution.

**Requirements**:
You have at least two (2) years of related work experience as well as dynamic customer service and public relations skills. The ability to work well in a fast-paced environment is essential.

You have solid experience in Microsoft Outlook, Word, and Excel as well as knowledge of point of sale or membership and registration software. Experience with recreation registration software and knowledge of recreation programs would be considered an asset.

Shifts will include daytime as early as 5:30am, evenings, and weekends, requiring an individual with flexible availability. This position may require occasional travel between sites and/or City facilities and must provide own transportation.

**Police Check Requirement**

**Accommodations

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