Manager Customer Service

**Requisition ID**:175282

**Career Group**:Store Management

**Job Category**:Retail - Front End

**Travel Requirements**:0 - 10%

**Job Type**:Full-Time

**Country**:Canada (CA)

**Province**:Ontario

**City**:Burlington

**Location**:9549 Upper Middle & Walkers Line FreshCo

**Postal Code**:L7M 4C6

Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

**A**ll **career opportunities will be open a minimum of 5 business days from the date of posting.

**Overview**:
Held responsible for the overall operation of the front end department including providing management and leadership to the cashiers, office clerks, and service clerks within the store. Ensure operational excellence in retail merchandising, inventory management, and customer relations. Coach and develop the team to provide superior customer service and shopping experiences through execution of strategy, customized for the local market while achieving budgeted financial results. Promote an environment of employee and customer engagement.
- Create a coaching and development culture for all department employees, which embraces a passion for food
- Manage department personnel which includes scheduling, recruitment, performance management and training
- Responsible for ensuring the communication of operational requirements/ changes to front-end department employees
- Create a shopping experience that engages customers in a way that enhances loyalty, sales and profit
- Provide customer service to meet customer needs
- Merchandises front end racks and fixtures along with ordering of product
- Order and maintain inventory
- Process and resolve customer concerns and requests
- Execute winning conditions
- Execute SMART Initiatives
- Ensure all applicable company policies and procedures are communicated and adhered
- Responsible for ensuring that OH&S, Food Safety, and other regulatory requirements and procedures, are implemented and maintained
- Perform department administrative duties as required
- Manage department budget
- Responsible for ensuring efficient operation of the department to achieve all financial targets and deliver on budgeted KPIs
- Balance cash office according to company policies and procedures
- Perform negative tracking procedures
- Identify and correct cash discrepancies
- Submit payroll records and process invoices
- Thoroughly understand all relevant company programs, attend training as required
- Be known as the employer of choice by actively supporting an environment of employee engagement
- Coordinate maintenance of department equipment and repairs

**Job Requirements**:

- High school diploma
- Minimum of 18 months of experience working in the front-end department
- Ability to work independently in a fast paced environment
- Above average communication skills (oral and written)
- Full knowledge of department operations and skills
- Proficient use of Microsoft office suite

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

While all responses are appreciated only those being considered for interviews will be acknowledged.

**We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.