Automotive Service Advisor/ Administrative Assistant

We are looking for an Service Advisor/ Administrative Assistant with experience in the automotive industry. Working as a part of the team, applicants must be willing to work full time Monday to Friday 9am -530pm, NO WEEKENDS OR HOLIDAYS

We offer competitive wages and a modern repair facility comparable to all major dealerships. Looking for an employee with the ability to work at a fast and efficient pace, as well as work well with others which is an important asset to being a part of our team.

Shop Related: general housekeeping, inspection of shop supplies, assisting in other areas as needed

**Key Responsibilities**

**Customer Interaction**:

- Greet customers promptly and courteously in person, over the phone, and via the dealership's text-messaging system.
- Listen carefully to customer concerns with high attention to detail.
- Provide accurate information on service options, costs, and repair timelines.
- Explain technical terms and services in an understandable manner.

**Service Management**:

- Create and manage detailed service orders and repair estimates.
- Schedule service appointments and manage the service calendar.
- Coordinate with technicians to ensure timely and efficient service delivery.
- Follow up with customers regarding additional services and repairs as needed.

**Quality Control**:

- Review completed work to ensure it meets shop standards.
- Address any customer complaints or issues promptly and professionally.
- Ensure all service work is documented accurately and completely.

**Sales and Upselling**:

- Identify and recommend additional services or repairs based on vehicle condition and manufacturer recommendations.
- Promote service specials and maintenance packages to customers.
- Maintain a good understanding of products and services offered to provide informed recommendations.

**Administrative Duties**:

- Process invoices and handle customer payments.
- Maintain accurate records of customer interactions, service orders, and vehicle history.
- Assist with inventory management of parts and supplies as needed.
- Customer/ Parts pick up and drop off
- Assist with a variety of administrative tasks, including copying and scanning documents.
- Maintain tidiness of common areas.

**Collaboration**:

- Work closely with the service team to ensure smooth workflow.
- Communicate effectively with service technicians to provide updates on customer needs and repair status.

**Qualifications**:

- Prior experience in automotive service platforms highly preferred.
- Experience in a customer-facing role within a car dealership/ service shop and knowledge of basic automotive repair processes and systems are assets.
- Excellent interpersonal spoken and written communication skills in English are essential.
- Ability to work effectively under pressure while meeting timelines and providing exceptional customer service.
- Must have a valid drivers license.
- Highly organized and strong attention to detail
- Ability to take direction and complete tasks as assigned
- Team player

42 Riel Drive St. Albert, Alberta

780-458-0256

42 Riel Drive St. Albert, Alberta

780-458-0256

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Licence/Certification:

- Drivers License (required)

Work Location: In person