Bilingual Agent, Registry

Who We Are
Teranet is the exclusive provider of Ontario’s online property search and registration. We developed, own, and operate the Ontario Electronic Land Registration System — one of the most advanced, secure, and sophisticated land registration systems in the world. In Manitoba, Teranet owns and operates The Property Registry, providing certification of titles to land, maintaining land records, and offering reliable information of financial interests in personal property to the public. Through our global partnership with Foster Moore, Teranet has access to the leading commercial-off-the-shelf (COTS) registry technology and enjoys strong relationships with the international registry community. Teranet is owned by OMERS Infrastructure, a leading global infrastructure investment manager and the infrastructure arm of the Ontario Municipal Employee Retirement System.
Why Teranet
We are a Canadian company and a global Innovator in electronic services and solutions. We operate one of the most advanced and secure registration systems in the world. We are the market leader in Registry Services, with best-in-class solutions for real estate, financial services, law, and government. We have a fun and collaborative culture and are one of Canada’s top companies for employee engagement. We are a talent-driven organization and invest in our people and their career growth. We improve the lives and businesses of our clients.
About the Role
Search and Registration Clerk/Agent, Registry - Bilingual is responsible for processing client requests in various Registries across Canada and the USA with the main jurisdiction of Quebec. All Search and Registration activities will be conducted within the framework of the client’s service level agreements. Attend to automated sending and receiving of all Provincial Registrations, along with investigation of automation exception of QC transactions and Data Entry of Manual Registrations in QC-RDPRM; Daily Cheque requisition, Weekly Billing, and Invoice Generation. The completing and Uploading of EFT Files for payment.
What will you be doing
- Accurately process billing of client requests, adhere to client fee schedules and Government disbursements
- Perform daily tasks and duties adhering to processing standards while maintaining accuracy. Adhere to Teranet CMS, practices and company compliance
- Answer calls promptly and professionally respond to clients. Participate in continuous improvement with a focus on service excellence.
- Assist co-workers and clients as required; escalating issues, identifying efficiencies

About You
- Strong attention to detail with an accurate typing of 40wpm
- Strong verbal and written communication skills
- Ability to multi-task, problem-solve, research, and follow instructions
- Demonstrated ability to exercise appropriate analytical and judgment skills required in dealing with moderately complex procedures.
- Ability to perform under pressure; operational changes, high volume, and tight deadlines
- Knowledge of Provincial Real Property search
- Knowledge of Provincial Corporate and Bank Act Services
- Knowledge of relevant Provincial websites
- Customer Service experience an asset
- Experience working in a fast-paced, performance-based environment as an asset

What We Offer
- A competitive and comprehensive Total Rewards Package
- A company with stability and strong government partnerships
- An Opportunity to be part of an organization that is in growth mode through numerous acquisitions
- An Opportunity to contribute to our teams and grow the Teranet brand
- An environment where you will be challenged and supported daily

What’s It Like At Teranet
- We operate through our core values
- We have received numerous awards for our technologies and our successful partnership with the Government of Ontario.
- We have been recognized as one of Greater Toronto’s Top Employers for 4 consecutive years.
- We have a rich history, and we are pleased to make you a part of our exciting future

At Teranet, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and the communities in which we live and serve. If you require accommodation during the recruitment and selection process, please let us know and we will work with you to meet your needs.
Come As You Are. We Like You that Way

**Job Types**: Full-time, Fixed term contract

Schedule:

- Monday to Friday

Application question(s):

- Please state your salary expectations for this position
- Teranet’s COVID-19 Vaccination Policy requires that all Teranet employees and contingent workers, as a condition of employment, be fully vaccinated for COVID-19 and to provide proof of such vaccination to Teranet, unless they have a valid and documented exemption based on medical or religious grounds as defined under applicable human rights legi