Bilingual Customer Service Agent

1 week ago

Mississauga, Canada Bargain Balloons (SBC Inc.) Full time

**Pay starting at $20 per hour**

**Location: Mississauga, ON**

**Hours**: Monday to Friday from 10:00 AM-6:30 PM

We are looking for a highly organized and customer-focused individual to join our team as a Customer Service Agent. You will combine administrative skills with outstanding customer service. We truly believe that customer service is the heart of our business. If you share our passion and are a customer-focused with experience executing procedure to ensure client satisfaction, then this is the role for you

**About the Role**:

- Handle inquiries, resolve complaints, and ensure customer satisfaction.
- Help customers navigate our website and online ordering.
- Process and manage customer order, invoices, returns, and refunds.
- Maintain accurate and up-to-date records in our systems.
- Assist with general office responsibilities, including filing, data entry, and reconciliations.
- Prepare reports and other administrative documents.
- Become a product and solutions expert by being able to answer product, pricing, and shipping questions quickly and confidently.
- Contact and process claims with courier companies.

**Position Requirements**
- High school diploma or equivalent required.
- Bilingual: Spanish and English
- advanced reading, writing, and speaking. Must be able to interface with all levels of staff and customers.
- Minimum 2 year customer service experience.
- Proficiency in establishing procedures to ensure client satisfaction.
- Proficient knowledge of PC’s and Microsoft Office Suite (Word, Excel (can maintain complex spreadsheets)
- The ability to lift and carry weights up to 40 lbs. (18 kgs).
- Minimum of 1 to 2 years commitment to the position.

**Job Types**: Full-time, Permanent

Pay: From $20.00 per hour

**Benefits**:

- Extended health care

Work Location: In person

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