Technical Support Agent

3 days ago

Mississauga, Canada Festo Inc. Full time

**Technical Support Agent**:
Technical Support Agent
Mississauga, ON

**Reports to**: Manager - Technical Support NAM

**Summary**: The Technical Support Agent serves as the main go-to individual for all technical support inquiries and issues from internal and external users. The Technical Support Agent also liaises with HQ to obtain technical information on Festo products.

**Location**: Mississauga Office

**Responsibilities**:

- Responds to all technical questions from Sales reps and customers in a timely manner
- Corresponds with Technical Support HQ in Germany to obtain updated technical information
- Maintains the accuracy of the technical information library on Festo products
- Processes and monitors complaints regarding our products with the Quality department in Germany
- Prepares and delivers technical training material for our inside and outside sales staff
- Provides website navigation support to customers and sales reps
- Serves as a back - up for the Contact Centre agents, upon request
- Completes all necessary follow-up and administrative tasks required
- Participates in special projects and other duties, as required

**Minimum Requirements**:

- Post-secondary education in a technical-related field is required; Electro-mechanical technician/technologist preferred
- A minimum of two years (2) years of experience in a technical, customer service environment
- Bilingualism in French and English is highly preferred
- Proficiency with engineering software, CAD downloads and Fluid Draw
- Excellent interpersonal skills - must have the ability to communicate with diplomacy and interact with customers in a professional and positive manner
- Highly attentive to detail and fact-finding as to ensure accuracy of reporting
- Extremely well organized and resourceful with the ability to prioritize urgent tasks
- Ability to interpret customers issues to produce quick, effective results
- Work well under pressure and through ambiguity with problem solving mindset
- Intermediate skill level in Microsoft Word, Excel, and Outlook
- Ability to work independently with mínimal supervision
- Possesses a positive, team player attitude
- Hands-on experience with SAP is considered an asset
- Required to work varying shifts including evening, weekends and statutory holidays when requested

This is a summary of the position profile only and is intended to summarize the position requirements.

**FESTO INC. IS COMMITTED TO ENSURING EQUAL EMPLOYMENT OPPORTUNITY. ALL EMPLOYMENT DECISIONS, POLICIES AND PRACTICES ARE IN ACCORDANCE WITH APPLICABLE FEDERAL AND PROVINCIAL EMPLOYMENT LAWS.**
- Company: Festo Inc.- Location: Mississauga, ON, CA, L4W 5G4

  • Customer Support Agent

    3 days ago

    Mississauga, Ontario, Canada Legendz Full time $45,000 - $65,000 per year

    Customer Support AgentAbout LegendzLegendz is an innovative social casino platform offering casino-style games like slots, poker, and table games in a virtual, free-to-play environment. Guests enjoy exciting gameplay with the chance to win real prizes — all within a responsible and legal framework. Join us as we redefine social gaming and deliver...

  • Senior Technical Support Agent

    4 weeks ago

    Ottawa, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Augmentt Technology Inc. Full time

    / Senior Technical Support Agent (Level 3)# Senior Technical Support Agent (Level 3)remote Ottawa, Ontario, Canada . full-time. October 6, 2025Description**Introduction**We're a cutting-edge startup revolutionizing MSPs with SaaS monitoring and M365 Security services. We're seeking an experienced Senior Technical Support Agent (Level 3) to join our dynamic...

  • Technical Lead, Technical Support

    7 days ago

    Mississauga, Canada SOTI Inc. Full time

    SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Job Title: Technical Lead, Technical Support Location: Mississauga (Hybrid) Who We Are At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We...

  • Partners Support Agent

    3 days ago

    Mississauga, Ontario, Canada Beneva Full time $60,000 - $90,000 per year

    Official Internal Job Title:Partners Support AgentStatus:RegularJob Description:We currently have a full-time permanent position open in our Mississauga office. The successful candidate in our Partner and Client Services contact center will be responsible for all of Beneva's communication with the sales partners and clients. The ideal candidate will be...

  • Decision Support Technical Specialist

    1 day ago

    Mississauga, Canada Home and Community Care Support Services Full time

    **Job Description**: **Are you** **Decision Support Technical Specialist** **professional with a strong background in** **contributing to a culture of quality improvement, performance effectiveness and accountability by providing analysis, interpretation and reporting** **.** **Do you have a passion for innovation and collaboration? Are you looking to help...

  • Claims Support Agent

    5 days ago

    Mississauga, Canada Safe-Guard Products International LLC Full time

    **Job Title**:Claims Adjuster GAP - ** Location**:Atlanta, GA, US - Remote/ Toronto**, **Ontario,** **Canada - Remote **FLSA**: Non-exempt **Position Overview**: The GAP Claims Adjuster understands how to work efficiently and effectively with customers to ensure that all assigned claims are concluded promptly, equitably and economically within the...

  • Airport Warehouse Agent

    3 days ago

    Mississauga, Ontario, Canada GAT Airline Ground Support Full time $40,000 - $70,000 per year

    SummaryWarehouse Agents are responsible for building all galleys to the clients' specifications for all scheduled flights. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee. "Lead by Example" concept is strongly...

  • Senior Director, AI and Agentic Delivery

    2 weeks ago

    Mississauga, Canada RBC Full time

    Job Description We are seeking a highly experienced and skilled Senior Director to lead the development and implementation of our AI, GenAI, and Agentic solutions delivery. The successful candidate will work closely with our Insurance Business teams, including Digital & Data, Business Operations and Product, to support the delivery AI and Agent within our...

  • Senior Director, AI and Agentic Delivery

    2 weeks ago

    Mississauga, Canada RBC Full time

    Job Description We are seeking a highly experienced and skilled Senior Director to lead the development and implementation of our AI, GenAI, and Agentic solutions delivery. The successful candidate will work closely with our Insurance Business teams, including Digital & Data, Business Operations and Product, to support the delivery AI and Agent within our...

  • Senior Customer Support Agent

    1 week ago

    Mississauga, Ontario, Canada LifeLabs Full time $50,000 - $80,000 per year

    For over 50 years, LifeLabs has been Canada's leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services....