Information Services Assistant

2 days ago

Elora, Canada Township of Centre Wellington Full time

**TEMPORARY PART TIME (UNTIL DECEMBER 2025)**

**COMMUNITY SERVICES - TOURISM**

The Township of Centre Wellington is a thriving and growing community of 31,000 residents with diverse urban and rural
settings. Its close proximity to Guelph and Kitchener-Waterloo, diverse economy, active arts community and renowned
natural features are among its many lifestyle advantages.

The Information Services Assistant effectively delivers tourism and community information to all visitors, residents and
tourism partners of the local community. Weekend availability required.

**Major Duties & Responsibilities**:
**Customer Service**:

- and timely, accurate responses to ensure a positive experience.
- Maintains a daily statistics sheet which collects information on the number of visitors to the Information Centre and
- the purpose of their visit.
- Maintains resource materials at different locations within Centre Wellington.
- Organizes, inventories and updates local events, attractions and local publications.
- Works with community partners to create a user-friendly tourism and visitor tracking program.

**Material and Administration**:

- Ensures display and seasonal bulletin boards are current and updated.

**Community Engagement**:

- Responsible for the use of equipment, and the operation of systems and procedures that contribute to customer
- service related to information, local businesses and service.
- Collaborates with accommodation providers, restauranteurs, retailers and various community groups to inform of
- seasonal and signature events.
- Works as a Community Event Supporter, and liaison with various community events as well as provide information
- resources when applicable

**Qualifications & Requirements**:

- High school diploma or currently enrolled in high school
- Excellent knowledge of Elora, Fergus, Centre Wellington and Wellington County
- General knowledge of community events in Centre Wellington
- Knowledge of Community Service operations, its program and facilities, local attractions, visitor enquiries and

recognizing appropriate persons to contact for assistance and connection between township and community
activities and events
- Excellent knowledge of applicable computer software and programs, and basic office administration skills
- Ability to work alone, independently and as part of a team
- Communications and public relations skills and ability to convey a welcoming tone to telephone enquiries and
- visitors
- Excellent customer service skills

**Hourly Wage**:$17.75 per hour [2025 rate]

**How to Apply**: Interested applicants are invited to submit ONE document, including a Resume (cover letter

To learn more about the Centre Wellington community and the requirements for this position, please visit the Township’s
- Information gathered relative to this position is done so in accordance with the Municipal Freedom of Information and _
- parts of the recruitment process. Applicants must make their needs known in advance._

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