Eastern Service Administration Manager
5 days ago
If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to work
As the Eastern Service Administration Manager, and reporting to the VP, Services, you will hold a key leadership role in leading and supporting our Service Administration teams in Ontario, Quebec and Atlantic Canada in ensuring that we drive a positive customer experience and deliver results across operational and administrative functions supporting our Services business, including, but not limited to producing effective and efficient bids and quotations, and ensuring that scheduling, work orders, invoicing, and other reports are done promptly and with the utmost care and accuracy.
This role will work collaboratively with the Regional Service Managers in the east, the Western Service Administration Manager and cross-functionally with other departments on inventory, purchasing, facilities, accounts receivable, pricing, etc. to drive a positive experience for internal and external customers, and for our employees. Additionally, you will play an instrumental role in developing the tools and procedures to facilitate success in these areas through systems including ERP, Service Software, Customer Portals, and more.
Ideally, you will be based in an Eastern Province but not a requirement as long as flexible with travel in Eastern Canada (Ontario to Moncton) as a core leadership component of the role.
Main Responsibilities
- Key support member for the development, integration, implementation and continual maintenance of our Services Software Platform (ISM)
- The development, maintenance, and delivery of a consistent training program for our service administrators, service coordinators, and services CPQs nationally
- Coordinate onboard training of all new Services Administrators, Coordinators and CPQs, including probationary follow-up and check-ins
- Provide support to the applicable regions on COR Certification
- Maintain/update the National Services Pricing Matrix and ensure the information is current and accurate in our ERP, CRM, and Services Software Platform
- Assist the Regional Managers & VP Services in the development, monitoring/tracking of our Services KPIs
- Assist in the development and maintenance of a National Services Customer Experience Continual Improvement Program
- Provide backup for services admin, services coordination and services quoting (CPQ)
- Monitor and maintain acceptable Services AR benchmarks as established by the executive team. Be a liaison between our Services Management Team and our Accounting Team on accounts receivables and invoice/balance discrepancies.
Job Requirements
- Progressive experience in a similar role or related industry
- Results-driven and people-focused leadership style
- Ideally five years of experience and effectiveness at managing teams and indirect reports across different roles and locations
- Excellent business and financial acumen, including budgeting and forecasting
- Ability to travel as required to support a team in a regional role
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