Service Supervisor, Mobile Cranes

1 week ago

Acheson, Canada Liebherr-Canada Ltd. Full time

**Responsibilities**:

- Health & Safety:

- Promote a proactive health and safety culture within the organization.
- Ensure compliance with all relevant health and safety legislation and company policies, including the development and adherence to H&S documentation (e.g., codes of practice, risk assessments).
- Liaise with Facilities Management on safety-related matters when necessary.
- Lead housekeeping initiatives and maintain a clean, safe, and organized workshop environment.

Workflow Management:

- Oversee job allocation and workflow within the workshop, including daily job scheduling and labor assignment.
- Coordinate operational and human resources to effectively manage workshop jobs and meet deadlines.
- Ensure timely ordering and availability of parts and materials for each job.
- Support quoting, project management, material procurement, and perform quality assurance checks.
- Provide oversight and review job estimates to ensure accuracy and feasibility.

Communication & Customer Relations:

- Provide regular job progress updates, including timely communication of any delays or concerns to customers and stakeholders.
- Act as a technical advisor on key projects and other business operations as requested.
- Work closely with management to provide clients with accurate job status updates and maintain open communication channels.
- Collaborate with the team and management to address customer complaints and recommend appropriate solutions.

Resource Management:

- Develop and maintain systems for recording, filing, and storing client inquiry information.
- Mentor and supervise apprentices, supporting their development through participation in the LCA Apprenticeship Program.
- Assist management with short
- and long-term labor forecasting to ensure adequate staffing levels.

**Competencies**:

- Minimum 5 years of experience as supervisor in the Heavy Equipment Industry.
- Red Seal Heavy Equipment Technician Certificate or equivalent considered an asset.
- Strong computer and administrative skills.
- Proven organizational and project planning skills.
- Effective verbal and written communication skills
- Customer-focused with a problem-solving mindset

**Our Offer**:

- Competitive wages
- $5000 annual License Bonus*
- Extensive benefits with employer paid premiums starting day 1
- Hybrid or remote work opportunities for select roles*
- Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
- 6% employer RRSP matching
- $3000 annual allowance for continuing education
- International training & development work opportunities for select roles*
- And much more

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.

**One Passion. Many Opportunities.**

**The company**:
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 12 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.

**Location**:
Liebherr-Canada Ltd.

10440 267 ST

T7X 6A2 Acheson, AB

Canada (CA)

**Contact**:
Natalie Ely

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