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Heavy Equipment Service Planner

2 weeks ago

Acheson, Canada Liebherr-Canada Ltd. Full time

Join us in taking our team to the next level

This position is all about organization and delivering on Liebherr's exemplary customer service. As the Service Planner for our Earth Moving Division, you will act as a main point of contact for Customers, Technicians & Supervisors ensuring effective planning, scheduling, and preventative maintenance.

**Responsibilities**:

- Be seen as additional support to Field Service Technicians to foster employee engagement, teamwork & performance
- Plan the daily scheduling of field service technicians to ensure that the workforce is adequately assigned to meet and exceed customer expectations
- Serve as front line customer contact for field service requests, follow-up and service issues
- Accurately prepare service & repair quotes for customers
- Foster strong customer relationships and resolve issues at first point of contact or escalate to Service Supervisor or Manager as required
- Proactively open work orders as required
- Review, approve and enter as required service reports, time sheets, work orders and parts requisitions
- Monitor, review and maximize efforts to ensure appropriate levels of WIP on a daily basis
- Liaise with Parts regarding parts ordering and availability to ensure timely completion of jobs
- Other duties as assigned

**Competencies**:

- Must have experience within the Heavy Equipment industry, provincially recognized Heavy Equipment License or related is preferred
- 2-3 years experience in planning/scheduling is required
- Exceptional interpersonal, communication and organizational skills are required
- High level of professionalism and ability to interact calmly while under pressure
- Experience in the areas of administration; purchase orders and customer service
- Strong Computer skills Word, Excel (MS Office Suite)
- Demonstrated flexibility and ability to be agile to adjust to customer and business needs

**Our Offer**:

- Competitive wages (premiums & allowances for select roles*)
- Extensive benefits with employer paid premiums starting day 1
- Hybrid or remote work opportunities for select roles*
- Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
- 6% employer RRSP matching
- $1000 Annual Tool allowance & $600 Annual Boot allowance for Liebherr Technicians
- International training & development work opportunities for select roles*
- And much more

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.

**One Passion. Many Opportunities.**

**The company**:
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has ten branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace, transportation, and refrigeration industries.

**Location**:
Liebherr-Canada Ltd.

10440 267 ST

T7X 6A2 Acheson, AB

Canada (CA)

**Contact**:
Natalie Ely