Dispatcher/customer Service Specialist

2 days ago


Brampton, Canada All-Lift Ltd Full time

**About All-Lift Ltd.**

Since 1976, All-Lift Ltd. has been Toronto's foremost material-handling expert, providing exceptional solutions and services to a diverse range of industries. As the official dealer of UniCarriers, CombiLift, Aisle-Master, Factory Cat, and Sky Jack, we pride ourselves on delivering quality products and unparalleled customer support.

**Position Overview**:
**Key Responsibilities**:

- Efficiently manage and coordinate dispatch operations to ensure timely delivery of services and products.
- Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about our products and services.
- Schedule and dispatch service technicians, ensuring optimal utilization of resources and timely completion of service calls.
- Maintain accurate records of customer interactions, service requests, and dispatch activities.
- Collaborate with various departments to ensure seamless operations and customer satisfaction.
- Assist in the preparation of reports related to dispatch operations and customer service metrics.
- Continuously strive to improve dispatch processes and customer service practices.

**Qualifications**:

- High school diploma or equivalent; additional education or certification in logistics, customer service, or related fields is a plus.
- 2+ years of proven experience in dispatching preferably within the material handling or related industry.
- Strong communication and interpersonal skills, with the ability to effectively interact and collaborate with customers and team members.
- Excellent organizational and multitasking abilities, with a keen eye for detail.
- Proficiency in using dispatch software and Excel/Work/Microsoft Outlook etc.
- Ability to work in a fast-paced environment and easily handle high-pressure situations.

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- dispatching: 2 years (required)

Work Location: In person



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