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Customer Service Representative
2 weeks ago
**Customer Service Representative -**
**Pro Physio & Sport Medicine Centres Pro Plus**
**Full-Time**
**Location**:
***
**3570 Strandherd Drive**
***Ottawa**, Ontario**
We are currently hiring for a Full-Time **Customer Service Representativ**e to support our Lifemark Physiotherapy Lasalle Boulevard, Sudbury and Val Caron clinic.
**Why Lifemark?**
- Working with our understanding Clinic Director and having a positive and comforting work environment
- Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team.
- Competitive salary with benefits package for our employees
- Collaborative, multidisciplinary work environment
- Specialty physiotherapy-based services such as pelvic health, vestibular, concussion, and cancer rehab
- Pathways for clinical and corporate leadership
- Nationally recognized brand with a strong digital presence
- Diverse, stable, caseload with the flexibility to integrate pre-existing clients
**Primary Responsibilities**
- Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
- Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
- Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
- Coordinate scheduling of patient appointments and maintain the patient’s medical record
- Collect payment at time of service
- Track coverage for all funding streams to ensure approval
- Complete data entry and billing
- Provide administrative support to the Care Coordinator Manager and Clinic Director
**Qualifications & Core Competencies**:
- High School Diploma, G.E.D. or equivalent
- Excellent customer service skills and telephone etiquette
- High degree of organizational skills and ability to prioritize and multi-task
- Excellent communication (verbal/written) and interpersonal skills
- Strong computer and data entry skills
- Flexible and adaptable to change
- Experience in a Physiotherapy clinic an asset
- New Graduates are welcome to apply
