Service Manager

1 week ago

Kingston, Canada Kenworth Ontario Full time

Kenworth Ontario is currently looking for an experienced Service Manager to join our dedicated team.

Perks Offered in this role:

- Competitive salary plus incentive
- Industry leading benefits (Health, Vision, Dental, Life Insurance)
- Great working environment
- Interact with exceptional co-workers

Major Duties and Responsibilities:

- Ensure high quality service and repairs are provided to customers.
- Hire, educate, motivate, guide and evaluate performance of service department.
- Forecast goals and objectives for the department and endeavor to meet them.
- Prepare and manage annual operating budget for the department.
- Keep current and comply with laws that affect service operations.
- Keep abreast of new equipment and tools and recommend purchases.
- Establish processes and standards to ensure customer satisfaction and efficient operations.
- Handle escalated customer complaints.
- Conduct meetings with department staff to review activities and / or concerns.
- Ensure high quality of conduct and workmanship from Technicians and Apprentices.
- Monitor quality control by spot-checking repairs, either in the shop or during road tests.
- Ensure all Technicians and Apprentices are trained to manufacturer's requirements.

Qualifications:

- Knowledge of the motor coach industry
- Knowledge of the statutory requirements and laws respecting maintenance and environmental controls
- Computer literacy and proficiency
- Minimum 5 years managerial experience
- Excellent interpersonal and communication skills
- Must work well under pressure with very short timelines
- Problem solving skills essential
- Experience in planning and scheduling
- Committed to company health and safety
- Valid 310T Truck & Coach Technician Certificate of Qualification an asset

About the company: Kenworth Ontario has been proudly serving as a Kenworth Dealership since 2002. We have five locations; Thunder Bay, Kingston, Ottawa and Peterborough and a TRP store in Belleville. Kenworth Ontario’s success is built upon constant commitment to customer service excellence.
- Kenworth Ontario is an equal opportunity employer. Accommodations will be provided to those who request it._

**Salary**: $80,000.00-$120,000.00 per year

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Signing bonus

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