Service Manager

2 weeks ago

Kingston, Canada Jiffy Auto Service Full time

Jiffy Auto Service is currently seeking a new full-time Service Manager to join our staff at our Kingston, ON location.

The Service Manager is responsible for day-to-day management, listening and taking note of our customer needs when it comes to the regular maintenance and/or repair of their vehicle; in addition to listening and taking note of the needs of our Service Advisors.
- Wage rate based on experience._

As a member of our staff the Service Manager will provide exceptional service to our customers, going above and beyond to guarantee each visit is an enjoyable experience, and will also:

- Welcome our walk-in customers upon their arrival
- Schedule service appointments
- Maintain a booking and staffing schedule
- Obtain comprehensive details on a vehicle’s symptoms and requirements and advise customers’ service decisions accordingly
- Prepare and relay work orders
- Rectify customer complaints/concerns in a courteous and professional manner
- Keep records of all customer interactions and transactions
- Other duties as required
- Knowledge/experience in a sales or customer service role involving automotive service (repair and preventative maintenance), tires, parts and accessories
- Outstanding sales expertise
- Ability to handle multiple priorities and delegate effectively
- Automotive experience/background (an asset)
- Automotive repair background (an asset)
- Tire knowledge (an asset)
- Bilingual (an asset)
- Demonstrated computer skills
- Valid driver’s license
- Working knowledge of tools and equipment
- Superior organizational skills with keen attention to detail
- Strong time management skills
- Excellent communication and interpersonal skills
- Confidence and aptitude to work unsupervised and independently
- Experience working in a team-based environment
- Previous administrative experience
- Previous management experience (an asset)

We offer competitive salaries, benefits, and a pleasant environment with room to grow. We also offer staff discounts on parts and tires at all of our stores and shops.
- Only applicants moving to the next step of our recruitment process will be contacted. _

Upon request, we will provide accommodations to applicants with disabilities throughout the entire recruitment, assessment and selection process. If you require accommodation at any point in the hiring process, please contact our Human Resources department.

**Benefits**:

- Dental care
- Life insurance

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Location: In person

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