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Planning Assistant

2 weeks ago

Rocky View County, Canada Rocky View County Full time

Rocky View County values our employees and provides a welcoming and stable work environment where positive energy, creativity, and a service mindset are encouraged. We seek individuals who enjoy making a difference and contributing meaningfully to a vibrant community. Our valued and diverse team of 500+ employees are provided with the same concern, respect, and caring attitude as the 45,000 people who call Rocky View County home.
At Rocky View County we value employee work/life balance. Temporary staff are provided with opportunities to grow professionally while being supported with paid training, a competitive salary, benefits and paid days off in their first year, plus general holidays and a hybrid work environment for eligible positions.
Position Summary
Core Accountabilities
Customer Service
- Manage inquiries made to the Planning department.
- Act as the first contact for subdivision endorsements, distributing applicant submissions and communicating with applicants on endorsement progress and any additional required information.
- Provide appropriate planning and development permit information to the public in-person, by phone, and in writing, noting applicable processes and regulations. Provide assistance to the planning and development permit process, including research of historical information and other relevant assignments.
- Reduce the necessity to direct phone calls to individual Planners and Development Officers by answering questions wherever possible, and directing customers to the relevant person or department, as needed.
- Tend to all customer concerns and questions with respect and professionalism.

Application Processing
- Prepare a variety of notices and correspondence on decisions, agendas, notices and advertisements, including appeal documentation.
- Meet processing deadlines in accordance with legislation and/or County standards.
- Investigate violations of planning and development regulations, including site visits.
- Issue Certificates of Compliance and Confirmations of Land Use upon ensuring that all details have been thoroughly reviewed and are accurate.
- Review files on an ongoing basis to see if extension letters are required and initiate the necessary correspondence.
- Present to relevant board and committees, as required.

Administrative
- This position requires excellent organizational and time management skills.
- Collaborate with internal agencies, external agencies, and citizens.
- Perform routine office tasks including data entry, file management, copying, etc.
- Maintain development permit files, related statistics, and update computer records.
- Assist in the preparation of statistical or internal department reports, correspondence, planning maps, and presentation materials.
- Coordinate the update of development permit notifications, advertisements, and planning projects on the County’s web page.
- Supply internal assistance/discussions with other departments regarding Land Use Bylaw issues.
- Provide ongoing dialogue with applicants to ensure conditions are met prior to issuing permit.
- Work in accordance with the requirements established by the RVC Health and Safety Program and the Alberta OHS Act, Regulation and Code.
- Take reasonable care to protect their health and safety and other persons at or in the vicinity of the worksite while they are working.
- Provide support to the section and department as required.
- Perform other duties and special projects as assigned.

Position Requirements
A minimum of six (6) months to two (2) years’ customer service experience. A post-secondary diploma or a certificate in a relevant field.
- Familiarity of Municipal Government Act sections and requirements relevant to the position.
- Ability to demonstrate excellent organizational, prioritizing, time management skills and problem-solving skills.
- Possess a pleasant personality with an ability to maintain harmonious relations with employees and external customers.
- Highly developed communication skills, with excellent telephone manners.
- Show initiative to assist customers to meet their needs.
- Develop a working knowledge of the Planning department’s functions.
- Have good written composition, grammar, spelling, and clarity.
- Possess the ability to follow broad guidelines, think critically, and seek out information.
- Possess an ability to maintain confidentiality regarding matters that affect the department and the County as a whole.
- Demonstrate knowledge and experience of basic computer functions as well as basic keyboarding skills.
- Proficiency in MS Office (Outlook, Word, Excel, Power Point, and Access).

We thank applicants for their interest. Only those selected for an interview will be contacted.