Valet Operations Manager

Indigo Park is an industry leader and the most respected brand in parking and individual mobility, providing cutting-edge technology and innovation every step of the way. Our success comes from providing tailor-made, innovative solutions, first class customer service experience, continual evolution and an advanced vision of parking facilities. Active in 11 countries and with more than 2,000 employees in Canada, we are present in airports, hospitals, hotels, clinics, school boards and more

We are currently seeking a **Valet Operations Manager** for our Toronto Pearson Airport location. The Valet Operations Manager will ensure a smooth-running operation by ensuring a professional valet parking service delivery. You will also ensure that customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients. Completing daily administration tasks including approving payroll and as delegated by the Operations Manager whilst maintaining the valet service throughout the night is paramount. Completing reports and adhering to H&S and HR policies is key to the success of this role.

**Why Join Indigo?**
- Growth in a dynamic and supportive team
- Employee Referral Bonuses
- Sites easily accessible by public transit
- Free parking during your shifts

**What Would You Be Doing?**
- Oversee daily valet operations for our client. Directly managing staff, customer complaints, and client requests
- Lead, direct, and develop a team of employees to accomplish goals/initiatives, while embodying and using Indigo’s culture and Values as a guideline
- Payroll processing; ensuring sign off on hours in timely manner; collaborate with Human Resources and Payroll department to ensure pay data is completed properly and to ensure proper wage and hour compliance
- Managing, planning, scheduling, training, and directing the activities of the Shift Supervisors and Team Leads
- Daily, Weekly, Monthly, and Annual operational reports as required
- Maintain an excellent level of client relations by responding and handling client requests and/or issues in a timely fashion to ensure client satisfaction
- Additional duties as assigned

**What Are the Working Conditions?**
- Must be able to work alone with mínimal supervision
- Must be able to work outdoors in all weather conditions
- Must be able to walk or stand for long periods of time

**What Are We Looking For?**
- 3+ years’ experience in a Management, Operations, or Leadership position
- Excellent communication, collaboration, and delegation skills
- Ability to work independently, in a team, and meet deadlines under pressure
- Excellent customer service and problem-solving skills
- Experience working on Union environment
- Cautious and courteous driver, with a valid class G driver’s license and clean driving record
- Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
- Communication in French is an asset
- Ability to work efficiently under pressure in a fast-paced environment
- A strong team player who can work independently with mínimal supervision
- The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in the relationship to the materials or processes._
- Indigo Park has adjusted its recruitment process to reflect the current climate we live in due to COVID-19. Therefore, we have transitioned to prioritizing virtual interviews._
- We will continue to take every necessary precaution to ensure the well-being of everyone during our recruitment process._

**Salary**: $55,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift

**Experience**:

- Management: 3 years (preferred)